• Lead, Epic Analyst (Cadence/Referrals)

    Children's Hospital Boston (Boston, MA)


    81975BRJob Posting Title:Lead, Epic Analyst (Cadence/Referrals)Department:Information Services-ApplicationsAutoReqId:81975BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Information TechnologyJob Posting Description: Position Summary / Department Summary

     

    In collaboration with the manager, assigns and prioritizes work within the Epic Cadence and Referral team to meet the needs of the supported operation's end-users and assigned Epic applications. As a senior resource with specialized knowledge of the team's core applications, guides analysts through the design, build/configuration, testing and implementation of the team's core Epic applications and their integration with other supported systems/applications. Mentors team members in their approach to identifying and defining solutions. Assists with training of staff. Serves as a specialist on the team's core Epic applications. Key Responsibilities

     

    + Works with manager to prioritize daily workload (tickets and projects), assign staff, and adjust as needed

    + Serves as a subject matter expert on core applications

    + Guides analysts through design, configuration, testing, implementation, and maintenance

    + Acts as an escalation point for complex issues

    + Applies Epic expertise and consultative skills to identify business solutions

    + Analyzes technology and operations, recommending new features, vendors, or integrations

    + Researches vendor functionality, assesses integration needs, and recommends customizations

    + Leads multi-month projects from inception to implementation

    + Performs advanced configurations and customizations

    + Implements edits (e.g., security classes), moderately complex logic, or new templates

    + Ensures downstream impacts (billing, admitting, provider access) are addressed

    + Conducts unit, integrated, and specialty testing

    + Manages Epic-eligible vendor integrations and upgrades

    + Coordinates testing for multi-application projects

    + Partners with IT and vendors on non-Epic integrations

    + Coordinates upgrade efforts, assigns release note reviews, communicates milestones, and escalates issues as needed

    + Leads team meetings, maintains cross-team communication, and provides updates to leadership

    + Represents the team in internal and external meetings

    + Reviews schedules, raises performance concerns, and ensures coverage

    + Supports onboarding, training, and mentoring

    + Audits work for quality and provides performance feedback

    + Develops or contributes to online and in-person training materials

    + Assists with process improvements, escalates resource needs, and supports implementation

    + May present at national Epic forums and attend trainings or conferences for certification

    Qualifications

    + Bachelor’s degree required (Associate’s +2 years, or HS diploma/GED +4 years may substitute).

    + 8 years Epic application support experience, including complex builds/integrations.

    + At least 4 years Epic build experience with responsibility for complex builds/integrations.

    Core Competencies

    + Specialized knowledge of multiple core applications (minimum two Epic certifications)

    + Operational expertise in scheduling, patient registration, and billing

    + Skilled in training, guiding, and motivating staff

    + Able to prioritize competing demands effectively

    + Leads by example, influences, and inspires others

    + Highly organized with strong attention to detail

    + Experienced in managing multiple projects, facilitating meetings, and engaging stakeholders

    + Knowledge of process improvement methodologies to drive efficiency

    + Strong analytical and critical thinking skills

    + Skilled in data-driven decision-making and navigating complex systems

    + Effective in conflict resolution, collaboration, and building consensus

    + Customer service–oriented, tactful, and diplomatic

    + Excellent verbal, written, and listening skills

    + Skilled at presenting to diverse audiences and simplifying complex ideas for non-technical stakeholders

     

    Certifications

    Required

    + Epic Cadence

     

    Preferred

     

    Epic Referral

     

    Epic Decision Tree Badge

     

    Lean Six Sigma Green Belt certification.

     

    Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid