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Summary The incumbent provides administrative oversight and oversees clinical informatics as well as the clinical administrative support team for the Chief of Staff. Advises on and coordinates administrative policies, programs, and operations for clinical staff. Provides assistance and acts as an administrative subject matter expert (SME) for a wide array of complex specialty care services Responsibilities The Health System Specialist is located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Mid-Atlantic Health Care Network (VISN 6), Durham VA Health Care System (DVHCS), in the Executive Director service line in Durham, NC. This position reports directly to the Chief of Staff (COS). DVAHCS is one of the leading health care systems serving Veterans in the Mid-Atlantic Region and is an innovative care center within VISN 6. DVAHCS is affiliated with many academic institutions including Duke University, University of North Carolina, East Carolina University, and Campbell University. Recent construction provides state-of-the-art facilities and equipment in many medical and surgical specialties and subspecialties for Veterans living within the central and eastern 27 county catchment area through 14 sites of care. Directs, plans and oversees administrative operations for all Durham VA Health Care System sites of care including the Greenville Health Care Center, Garner Health Care Center, and nine (9) community-based outpatient clinics in Raleigh, Durham, Clayton, Morehead City, and Wake County. Outpatient clinics include two (2) specialty clinics at Brier Creek, for dialysis and blind rehabilitation. These care sites provide outpatient and inpatient care for approximately 80,000 patients spanning many different specialties and Primary Care. Duties include, but may not be limited to the following: Advises on and coordinates all administrative policies, programs, and operations of a highly complex health care delivery system with care spanning eleven (11) campuses and involving over 2500 individual staff. Plans, organizes, evaluates, and coordinates administrative activities. Reviews and analyzes productivity data, develops action plans to improve performance and/or productivity, implements management controls, and conducts short- and long-range planning. Advises management on matters impacted by programmatic/policy changes. Advises on and formulates administrative policies and procedures, adapting existing policies and procedures and/or formulating new policies and procedures. Makes appropriate recommendations to the COS and Executive Leadership based on data analysis and findings. Assists the COS in preparation of a variety of daily, weekly, monthly, and annual reports. Reports include accomplishments, goals, objectives, specific trends, resource management, review against external standards, educational training, research activities, community relations, committee participation, and quality management, etc. Provide complex coordination across clinical and administrative service lines at both facility and Veterans Services Integrated Network (VISN) levels. Regularly prepares Issue Briefs which are designed to inform the VISN and VACO of significant issues/events. Ensures timely follow-up on issues raised during the Durham VAMC Director's daily morning meetings and COS staff meetings. Serves as the management official for the COS on many councils and committees within the formal governance structure. Required to make well informed, effective, and timely decisions even when data is limited, or solutions produce unpleasant consequences. Makes clear and convincing oral presentations, listens effectively, and clarifies information as needed to advocate for the COS in governance meetings. Provides written communication that is clear, concise, organized, and convincing in high level governance meetings. Ensures new or changing administrative policies, programs, and operations for clinical staff are implemented effectively and efficiently. Plans new programs and program expansions to ensure space, staff, and equipment are available and adequate to meet patient care needs. Develops and carries out action plans to redesign processes or programs to prevent or remediate issues or findings. Keeps up to date on technological developments, makes effective use of technology to achieve results, and ensures access to and security of technology systems through collaboration and coordination with the Information Security Officer, the Office of Information and Technology, and Clinical Applications Coordinators. Participates in site visits from the VISN and National programs. Serves as coordinator for authoring site visit reports and tracking action items for the COS. Coordinates with VISN and National Programs to assist with the planning and execution of visits. Performs other related duties as assigned. Work Schedule: 0800-1630, Monday-Friday Telework: Ad-Hoc only. Virtual: This is not a virtual position. Position Description/PD#: Health Systems Specialist/PD500190 Relocation/Recruitment Incentives: Not Authorized. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary/trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/16/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. INDIVIDUAL OCCUPATIONAL REQUIREMENT: Positions in the occupational series 0671 MUST MEET one of the following: Possess an Undergraduate or Graduate degree with a major field of study in hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. (TRANSCRIPT REQUIRED)OR;Possess progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. OR; Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program. You may qualify based on your experience and/or education s described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to responsible analytical or administrative, budgetary, or clinical experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: missions, organizations, programs, and requirements of health care delivery systems; regulations and standards of various regulatory and credentialing groups; and government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Ph.D. or equivalent graduate degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M. if related. Degree must be relevant to the position to be filled. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 2 years of graduate level education may be used to qualify applicants for positions at grades GS-11. The education and experience must be directly related to the work of the position to be filled. You will be rated on the following Competencies for this position: Auditing Change Management Communications Computer Skills Critical Thinking Interpersonal Skills Leadership Personnel and Human Resources Strategic Thinking Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The position is primarily sedentary, and requires sitting, walking, standing, and bending. Incumbent is required to respond with time- sensitive reports while balancing multiple competing demands. Work is typically performed in an adequately lighted and climate-controlled office and/or home space. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.