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Job Posting End Date: September 25

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

+ Award-winning culture

+ Inclusion and diversity as a priority

+ Performance Based Incentive Plans

+ Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability

+ Generous PTO (including paid time to volunteer!)

+ Up to 9.5% 401(k) employer contribution

+ Mental health support

+ Career advancement opportunities

+ Student loan repayment options

+ Tuition reimbursement

+ Flexible work environments

_*All the benefits listed above are subject to the terms of their individual Plans_** **.

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:

This role is a key leader within Absence Operations and acts as a strategic partner to operations, Absence leadership, and DTO partners.

This role will develop the strategy and programs for quality within Absence Operations and drive improvements to quality through root cause analysis, and development of performance metrics to identify trends, eliminate process gaps, and drive systemic improvements.

This role is responsible for leadership of a team of technical resources that ensures quality and compliance within Absence operations.

Principal Duties and Responsibilities

+ Develop and execute a comprehensive quality strategy that ensures leaves and claims are adjudicated accurately, consistently, and in compliance with all regulatory, contractual, and service-level requirements.

+ Design, lead, and maintain quality assurance (QA) programs for leave of absence, ADA and STD claims, including audit protocols, scoring criteria, and feedback loops.

+ Align current QA, Inflight Reviews, and SPC/SPL error reporting to create a holistic view of AO quality.

+ Analyze audit results and operational data to identify quality trends, risks, and recurring issues across AO and upstream partners (Onboarding).

+ A LMS practitioner who will lead root cause investigations and problem-solving including delivery of corrective/preventive action plans in collaboration with training, operations, and compliance teams.

+ Partner with business stakeholders to implement process improvements that enhance accuracy, reduce rework, and elevate claimant experience.

+ Conduct quality calibration sessions with leaders to ensure consistent, reliable, and high-quality leave and claim service delivery.

+ Monitor compliance with Unum’s established policies, client-specific requirements, and applicable regulations (FMLA, ADA, state leave laws, etc.).

+ Create a measurement and reporting framework to drive accountability at the individual, team, and organization level and create transparency of AO performance for senior leaders and stakeholders (e.g., Field leaders).

+ Provide input on training content, SOPs, and onboarding to address identified knowledge or process gaps.

+ Serve as the internal “owner” of quality and compliance standards for leave and disability programs.

+ Enhance the Performance Guarantee framework to ensure the PG measures are assessed, adjusted and AO quality and measures are aligned.

+ Communicate, campaign, highlight quality as a prime goal for Absence Operations to deliver 99% accuracy.

+ Provide leadership and ensure development and retention of AQCS team

+ May perform other duties as assigned.

Job Specifications

+ Bachelor’s degree or related experience required, Master’s preferred

+ Ten+ years of relevant industry experience

+ Deep business and operational experience required

+ Solid knowledge of applicable regulations (FMLA, ADA, state leave laws)

+ Lean management expertise at scale with a continuous improvement orientation.

+ Trusted leader with demonstrated ability to effectively partner and problem solve

+ Strong negotiating, influencing and facilitation skills

+ Strong partnership collaboration, stakeholder management and ability to work cross functionally

+ Excellent communication skills with ability to influence, and interact effectively at all levels of the organization, to include senior management and key partners

+ Data driven, with ability to analyze data, identify trends and develop effective solutions to influence outcomes

+ Demonstrated tenaciousness in pursuing objectives

+ Demonstrated success in leading through change; experience in identifying and implementing continuous improvement solutions based on data, feedback, and other performance measures

+ Ability to motivate, coach and develop a team

\#LI-LM2024

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$114,100.00-$215,700.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum