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Technology Analyst
- City of Durham (Durham, NC)
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Technology Analyst
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Technology Analyst
Salary
$66,703.00 - $103,398.00 Annually
Location
Durham, NC
Job Type
Full time with benefits
Job Number
25-05611
Department
Building and Safety
Opening Date
09/11/2025
Closing Date
10/2/2025 11:59 PM Eastern
+ Description
+ Benefits
+ Questions
Position Description
Work, Serve, Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.
Hiring Range: $66,703 - $103,398
Work Day/Hours: 8:00 a.m. - 5:00 p.m.
The City-County Building & Safety Department helps Durham achieve its vision for a superior built environment by facilitating our customers' achievements. We strive to continually exceed customer service expectations while being a resource for N.C. code compliance success. This takes highly qualified staff with a passion for working in partnership and service with the community.
This position will work in close partnership with the Technology Solutions Department. The Technology Solutions Department builds and aligns the City’s information technology infrastructure so that departments can deliver a superior level of public service. If you can offer the skills to innovate and the passion to serve, bring your talent to Durham.
This position is devoted to providing technology support and analysis for the Building & Safety Department including strategic technology management application management and integration, systems administration, network operations and administration, technical support for specialized systems and equipment, and general user and desktop applications support. Performs fully proficient journey-level analysis work requiring independent evaluation and analysis of issues and the exercise of judgment, education and experience to select and apply criteria to resolve problems and make recommendations. Decision-making includes selecting the method to address a problem or issue, subject to the constraints established by management objectives and direction.
Duties/Responsibilities
+ Provides ongoing technical support to assigned software, hardware, network and/or related technology systems, infrastructure, and/or programs; troubleshoots issues and/or facilitates business operations; maintains records of support issues; monitors system, infrastructure, or program performance; and troubleshoots complex support issues.
+ Assesses client or business needs; researches, analyzes and makes recommendations for technology solutions; and extracts data to provide reports, maps and other documents.
+ Coordinates with City departments to provide user and systems support; attends meetings to provide technical expertise; creates user documentation and system documentation; and plans and conduct training as assigned.
+ Installs hardware and software patches and upgrades; participates in ad-hoc technology projects and may serve as project manager for smaller projects and/or assist with project management on larger projects.
Minimum Qualifications & Experience
+ Bachelor’s degree in information technology, computer science, or a directly related field OR equivalent experience.
+ Two years of related experience.
+ Valid, unrestricted, North Carolina driver's license "or" if you currently have another states driver's license, must be willing and able to obtain a valid NC driver's license within 60 days of hire.
Benefits – General Full-Time Employees
+ 12-13 paid holidays per year
+ 13 standard work days of vacation per year
+ 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
+ 2 weeks paid military leave per year
+ Medical, dental, vision, and supplemental life insurance plans
+ State and City retirement plans
+ Short and long term disability plans
+ Paid temporary disability leave for specified conditions
+ City contribution of 13.6% into the N.C. State Retirement System
+ Paid funeral leave
+ Employee Assistance Program - personal and family counseling
+ Paid life insurance equal to annual salary
+ 48 hours for volunteer work each year*
+ 4 hours parental leave each year
+ Workman's Compensation Insurance
+ 457 Deferred Compensation Plans
Benefits - Part-Time (1,000 hours or more per year)
+ 401(k) retirement plan (5.0% of salary)
+ State retirement plan
Benefits Part-Time (Average 30 hours per week over 12 month period)
+ 401(k) retirement plan (5.0% of salary)
+ State retirement plan effective first day of the month following date of hire
+ Health insurance effective first day of the month following date of hire
+ Dental and life insurance, after one year of service
+ Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service
01
Where did you first hear about this opportunity?
+ City of Durham Website
+ Walk in
+ Job fair
+ Employee referral
+ Professional organization ***Please list the organization in "other" box below***
+ Internet posting ***Please list the specific web site in the "other" box below***
+ Craig's List
+ Facebook
+ LinkedIn
+ GlassDoor
+ governmentjobs.com
+ Monster.com
+ Indeed.com
+ Employment Security Commission
+ Magazine/Newspaper
+ Other
02
If you listed "other" above please give specific web site, organization, or publication.
03
Please select your highest level of COMPLETED education.
+ Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
+ High School Diploma or Equivalent (GED, HiSET, TASC)
+ Associates Degree
+ Bachelor's Degree
+ Master's Degree
+ Doctoral Degree (PhD, Juris Doctorate)
04
How many years of related experience do you have?
+ No related experience
+ Less than 1 year of related experience
+ 1 year but less than 2 years of related experience
+ 2 years but less than 6 years of related experience
+ 6 years but less than 10 years of related experience
+ 10 or more years of related experience
05
Do you have a valid, unrestricted, North Carolina driver's license? (If you have a valid license from a State other than North Carolina, you must be willing and able to obtain a valid, unrestricted NC driver's license within 60 days of hire).
+ I have a valid, unrestricted NC driver's license.
+ I have a valid license from another State and I am willing to obtain a valid, unrestricted NC driver's license within 60 days.
+ I do not have a valid, unrestricted driver's license.
06
Do you have Building Permit Tracking Software experience?
+ Yes
+ No
07
Do you have experience with Blue Beam software?
+ Yes
+ No
08
Do you have experience with SQL queries and scripts?
+ Yes
+ No
09
Do you have experience with Node.js; JavaScript; Docker; PostGIS?
+ Yes
+ No
Required Question
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