• ITIL Process Analyst - NE

    ManpowerGroup (Berkeley Heights, NJ)


    Our client, a leading organization in enterprise IT operations, is seeking an ITIL Process Analyst to join their team. As an ITIL Process Analyst, you will be part of the Problem Management team supporting multiple projects. The ideal candidate will have analytical thinking, proactive problem-solving skills, and excellent communication abilities, which will align successfully in the organization.

     

    Job Title:** **ITIL Process Analyst - NE (W2 ONLY)

     

    Pay Range:** **$50-$53

     

    What's the Job?

     

    + Manage the full lifecycle of IT problems within the ITIL framework, ensuring minimal disruption to business operations.

    + Lead knowledge transfer initiatives for Problem Management processes to both onshore and offshore teams.

    + Design, implement, and maintain reporting dashboards in ServiceNow to track problem resolution metrics and trends.

    + Oversee technical SWAT teams and participate directly in problem investigation and resolution efforts.

    + Conduct regular audits of problem tickets to ensure adherence to SLAs and KPIs, closing issues efficiently.

     

    What's Needed?

     

    + Proficiency in ServiceNow, including report writing and dashboard creation.

    + ITIL Foundation certification or higher.

    + At least 5 years of experience in ITIL-aligned Problem Management within an enterprise environment.

    + Strong leadership skills in incident and problem response coordination.

    + Excellent verbal and written communication skills, with experience working with offshore teams.

     

    What's in it for me?

     

    + Competitive pay rate aligned with industry standards.

    + Flexible working hours to support work-life balance.

    + Opportunity to work on impactful projects supporting enterprise IT operations.

    + Collaborate with a skilled and diverse team of IT professionals.

    + Develop your expertise in problem management and ServiceNow reporting tools.

     

    If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

     

    About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

     

    _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

     

    ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.