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Job Description

**Location:** Chicago, Illinois

**Business Unit:** Rush Medical Center

**Hospital:** Rush University Medical Center

**Department:** RevenueCycle

**Work Type:** Full Time (Total FTE between 0.9 and 1.0)

**Shift:** Shift 1

**Work Schedule:** 8 Hr (9:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

**Pay Range:** $69.41 - $116.61 per hour

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:

The System Director, Hospital Revenue Cycle Operations provides leadership and oversight for hospital revenue cycle operations across multiple facilities. This role will integrate workflows, standardize processes, and optimize technology utilization to improve outcomes, reduce cost-to-collect, and capture revenue opportunities. The Director will drive sustained performance improvement in a complex, multi-hospital environment. The System Director provides strategic and operational leadership over enterprise-wide initiatives aimed at optimizing and standardizing hospital-based revenue cycle functions across all acute care sites within the health system. This includes oversight of registration, insurance verification, charge capture, billing, denials management, and collections, with a focus on operational consistency, financial performance, and regulatory compliance. The System Director ensures alignment with payer rules and reimbursement models through Epic system optimization—including payer plan design, contract loading, and charge integrity—to support accurate billing, denial prevention, and timely cash flow. This leader also partners with clinical, IT, middle revenue cycle, patient experience, and finance teams to enhance system-wide coordination, while managing a high-performing team of operational leaders responsible for hospital revenue cycle execution.

Other information:

Bachelor’s degree required

• 7–10 years of progressive leadership experience in hospital revenue cycle operations within multi-entity or health system environments

• Expertise in Epic Resolute Hospital Billing, including payer plans, contracts, and denial workflows

• Knowledge of Medicare, Medicaid, and commercial payer regulations related to hospital billing and compliance

• Demonstrated success in standardizing complex workflows and improving revenue cycle KPIs

• Strong leadership, communication, and team development skills

• Experience managing through integrations, system transitions, or health system consolidations

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Preferred Job Qualifications:

• Master’s degree preferred in Healthcare Administration, Business, or a related field

• Professional certifications (e.g., CRCR, CHFP, Lean Six Sigma) preferred

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Physical Demands:

• Primarily office- or remote-based; frequent use of dashboards, digital tools, and reporting systems

• Occasional travel to hospital sites for operational review, integration efforts, and team engagement

• Participation in system-wide leadership meetings, performance reviews, and strategic planning activities

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Competencies:

• Operational Leadership: Strong ability to manage complex, large-scale revenue cycle operations across acute settings

• Standardization & Optimization: Proven success in reducing variation and improving workflow consistency

• Denial & Reimbursement Strategy: Knowledge of payer plans and reimbursement methodologies with experience in denial prevention and underpayment recovery

• Change Management: Ability to lead cross-functional teams through change with accountability and communication

• Cross-Functional Collaboration: Skilled in partnering with clinical, IT, patient access, finance, and patient experience teams to support seamless revenue capture

• Data-Driven Execution: Proficient in using KPIs, benchmarking, and reporting to drive targeted improvements

Disclaimer:

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

RUSH IS AN EQUAL OPPORTUNITY EMPLOYER. WE EVALUATE QUALIFIED APPLICANTS WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY, NATIONAL ORIGIN, DISABILITY, VETERAN STATUS, AND OTHER LEGALLY PROTECTED CHARACTERISTICS.

**Position** System Director, Revenue Cycle Hospital Operations

**Location** US:IL:Chicago

**Req ID** 21458