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Job Title: Pharmacy Technician

Job Description

We are seeking a dedicated and detail-oriented Pharmacy Technician to join our team in an onsite role. The position involves working within a large specialty pharmacy, focusing on simplifying medication access and providing personalized care to achieve the best possible outcomes for patients with rare diseases. The role requires exceptional communication skills to effectively manage insurance types and pharmacy claims, along with a strong customer service orientation.

Responsibilities

+ Recognize and effectively communicate about insurance types and when each type would be utilized.

+ Enter all communication and documentation

+ Assist with projects such as yearly reverification.

+ Communicate with patients to gather appropriate insurance information.

+ Triage prescriptions to preferred pharmacies or HUB providers when Biologics is unable to serve the patient.

+ Appropriately process pharmacy claims

+ Recognize and understand pharmacy claim responses.

+ Manage inbound calls from patients, clients, physicians, and payors regarding patient updates and services provided.

+ Identify and report adverse events (AEs) and product complaints (PCs) to clinicians.

+ Manage and reply to internal written communications and requests received via chat or email.

+ Perform other related duties as assigned.

Essential Skills

+ 1+ years of related experience in pharmacy, data entry, or call center environments.

+ Customer service experience with prior authorizations.

+ Pharmacy Technician Certification (CPhT) is a plus.

+ Ability to recognize and communicate about insurance types effectively.

Additional Skills & Qualifications

+ Minimum of an associate degree or equivalent experience.

+ 3+ years of related experience preferred.

+ Registered Technician status is required.

Work Environment

This position is based in an office environment, operating Monday through Friday with no weekend shifts. The office is open from 8am to 8pm EST, and shifts vary between 9am-6pm, 10am-7pm, and 11am-8pm EST. The role does not involve direct patient contact and offers the potential to become a permanent employee. The office is closed for major holidays.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cary,NC.

Application Deadline

This position is anticipated to close on Sep 25, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.