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Job Title: Pharmacy Technician-PBR Job Description

As a Pharmacy Technician-PBR, you will be responsible for ensuring accurate prescription insurance information is entered into patient profiles by processing eligibility checks and adjudicating pharmacy claims. You will communicate with providers regarding medication prior authorizations and serve as a resource during the process. Additionally, you will handle inquiries from patients, clients, physicians, and clinics, and manage patient refill coordination to ensure compliance with therapy plans.

Responsibilities

+ Process eligibility checks and adjudicate pharmacy claims.

+ Troubleshoot claim rejections and communicate correct information to patients.

+ Communicate the need for medication prior authorization to providers.

+ Manage inbound calls regarding order status, services, and financial support.

+ Serve as a technical resource for adjudication and identify improvement areas.

+ Enter detailed and accurate progress notes for patient profiles.

+ Contact patients to schedule medication delivery and payment.

+ Ensure patient compliance with therapy plans through refill coordination.

+ Identify and report adverse events and product complaints to clinicians.

Essential Skills

+ Pharmacy Technician Certification.

+ 2+ years of pharmacy operation experience.

+ NC Registered (NCBOP) preferred.

+ Data entry and customer service skills.

Additional Skills & Qualifications

+ Prior experience working in a pharmacy setting.

+ Excellent organizational and time management skills.

+ Competence in basic computer skills.

+ Ability to effectively work with people.

+ Conscientious, detail-oriented, flexible, and adaptable.

+ High School Diploma required.

+ Healthcare experience preferred.

Work Environment

This position is based in a call center environment and operates Monday to Friday from 9am to 6pm. The role requires onsite presence initially, with the potential for a hybrid schedule upon permanent conversion. The company is closed for major holidays and weekends, providing an engaging office environment with no direct patient contact.

Job Type & Location

This is a Contract position based out of Cary, North Carolina.

Pay and Benefits

The pay range for this position is $21.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cary,NC.

Application Deadline

This position is anticipated to close on Sep 25, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.