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Quality Assurance Analyst for Child Services

Date Posted: Sep 11, 2025

Requisition ID: 465517

Location:

Indianapolis, IN, US, 46204

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Department of Child Services (DCS):

Join a group of passionate, dedicated public servants to support one of Indiana’s most critical missions!

The Department of Child Services helps children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. We pursue permanency for children and families through reunification, guardianship, and adoption. Our services also encompass foster care, child support, and transitional support for those adjusting to adulthood. Our culture is built upon our MVP foundation:

Mission: Champion Indiana’s future by protecting children and strengthening families with compassion and determination.

Vision: Every child in Indiana thrives in a safe, loving, forever home.

Purpose: Ignite hope. Cultivate joy.

Role Overview:

The Quality Assurance Analyst develops and conducts agency compliance activities and quality assurance reviews such as case reviews and internal quality assurance processes. You will perform basic data analysis, prepare reports, and hold a deep understanding of federal regulations, state policies, and agency guidelines pertaining to child welfare. You will be tasked with developing curriculums, facilitating meetings and trainings, and giving regional data presentations about compliance and related topics. Analysts work collaboratively with internal and external project teams, children and families, and agency staff.

Salary:

The salary for this position traditionally starts at $53,222 but may be commensurate with education or work experience.

Use our Compensation Calculator (https://in.accessgov.com/spd/Forms/Page/spd/compensation-calculator/) to view the total compensation package.

A Day in the Life:

Responsibilities include:

+ Conduct quantitative and, qualitative system reviews, with cases statewide to ensure compliance with federal and state statutes, practices, and policy.

+ Coach field staff to prepare for qualitative federal and regional reviews

+ Review s hotline calls and assessments to rate the output using a quality assurance tool and provide feedback to management regarding outcomes

+ Present trends, interpret results, and provide written and oral summaries and graphic visualizations of analyses to leadership with recommendations for statewide continuous quality improvements

+ Collaborate to develop training for the different agency divisions utilizing quality review systems.

+ Collaborate, develop, Develop and implement inter-rater reliability processes to measure, identify trends and reduce scoring differences between reviewers.

+ Research policy regarding federal and state practice trends to assist in resolving agency requests for modifications of existing or new programming.

+ Creates quality assurance tools for areas of targeted improvement, oversee the use of quality assurance tools, provide feedback on data gathered and make an adjustment to quality assurance tools as needed.

+ Attend and represent the agency divisions at project-related meetings with internal and/or external stakeholders.

+ Schedule, track and organize all OSRI federal reviews and other quantitative and qualitative assurance reviews.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for Success:

You must satisfy the following requirements to continue employment:

+ Ability to conduct compliance reviews of random samples of service program cases.

+ Specialized knowledge to determine whether decisions made and actions are taken follow agency guidelines and policies, state and federal requirements, and we're in the best interests of the clients served.

+ Ability to serve as a mentor on federal regulations and state policies regarding practice models for all field review team representatives.

+ Ability to maintain systematic automated processes for reporting with the use of basic statistical techniques and queries in completing reviews.

+ Working knowledge to understand and explain DCS-produced reports including reports completed in Tableau.

+ Ability to create and train on curriculums around the scope of service reviews and state reviews staying within allotted timeframes.

+ Ability to facilitate groups of people as a trainer, in meetings and group projects professionally with data and practice cohesively interwoven and presented.

+ Working knowledge in Microsoft Excel, Minitab, or other data software is desirable.

+ Reasonable accommodations may be made to enable individuals with disabilities to interview and perform the essential functions of this role.

+ Staff is required to have a Bachelor’s Degree.

+ Able to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may serve as a team lead for an assigned work group.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

+ Three (3) medical plan options (including RX coverage) as well as vision and dental plans

+ Wellness Rewards Program: Complete wellness activities to earn gift card rewards

+ Health savings account, which includes bi-weekly state contribution

+ Deferred compensation 457(b) account (similar to 401(k) plan) with employer match

+ Two (2) fully-funded pension plan options

+ A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

+ 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers

+ Up to 15 hours of paid community service leave

+ Combined 180 hours of paid vacation, personal, and sick leave time off

+ 12 paid holidays, 14 in election years

+ Education Reimbursement Program

+ Group life insurance

+ Referral Bonus program

+ Employee assistance program that allows for covered behavioral health visits

+ Qualified employer for the Public Service Loan Forgiveness Program

+ Free Parking for most positions

+ Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].

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