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Description

We are looking for a detail-oriented Customer Service Representative to join our team on a long-term contract basis in Lyndhurst, New Jersey. In this role, you will be responsible for ensuring the accurate and timely processing of orders, managing customer communications, and maintaining seamless coordination with the warehouse. The ideal candidate will excel in data entry, customer service, and order management, contributing to a smooth operational workflow.

Responsibilities:

• Accurately enter and track customer orders, ensuring modifications and updates are promptly communicated to the warehouse.

• Process orders within an hour of receipt and send acknowledgments to the sender.

• Follow up on next-day orders and same-day orders with the warehouse to ensure timely delivery, providing status updates to the sender.

• Manage returns, exchanges, and refunds in accordance with company policies.

• Provide customers and sales representatives with accurate information regarding products, pricing, and order tracking within 24 hours of inquiries.

• Identify and resolve customer complaints or issues efficiently and professionally.

• Update customer information and order details using NetSuite to maintain accurate records.

• Stay informed about company products, services, promotions, and updates to provide knowledgeable support.

• Report recurring issues to management for further investigation and resolution.

• Collaborate with team members and other departments to address and resolve customer concerns effectively.

Requirements • Proven experience in data entry or order management roles.

• Strong customer service skills with an empathetic and attentive approach.

• Proficiency in using NetSuite or similar order management systems.

• Excellent communication skills, both written and verbal.

• Ability to multitask and manage time effectively in a fast-paced environment.

• Detail-oriented with a focus on accuracy and efficiency.

• Problem-solving skills to handle challenging situations and resolve issues.

• Willingness to participate in ongoing training and development to improve skills. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .