• Customer Service Representative

    Robert Half Office Team (Indianapolis, IN)


    Description

    We are looking for a dedicated bilingual Customer Service Representative to join our team in Indianapolis, Indiana. This is a Contract-to-permanent position within the payments industry, offering an opportunity to work in a dynamic call center environment. The ideal candidate will excel at delivering exceptional customer experiences while leveraging various tools and systems to address inquiries efficiently. Fluent in Spanish is required!

     

    Shift: Monday - Friday 10:00am - 7:00pm EST

    Responsibilities:

    • Open and manage trouble tickets to resolve specific customer issues promptly.

    • Clearly explain product options, features, and associated charges to customers.

    • Utilize designated customer service tools and applications to provide timely and accurate support.

    • Follow established procedures to address routine problems, seeking guidance as needed.

    • Monitor and maintain quality scores and call center performance metrics.

    • Encourage customers to access self-service tools, including web-based options.

    • Inform customers about promotions, new products, and available upgrades.

    • Provide accurate rate quotes and promote prepayment options to customers.

    • Perform additional duties as assigned to support the customer service team.

    Requirements

    • Fluent in Spanish

    • Proven experience in customer service, preferably in a call center setting.

    • Strong data entry skills with attention to accuracy and detail.

    • Ability to research and resolve customer inquiries effectively.

    • Skilled in email correspondence and clear, precise communication.

    • Experience providing accurate customer quotes.

    • Bilingual proficiency in Spanish is highly desirable.

    • Familiarity with navigating customer service applications and tools.

    • Ability to meet performance metrics and maintain quality standards.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .