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Intern - ServiceNow Support & Development Richmond VA

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we’re looking for you. You won’t just find a job here; you’ll find your career. Review the position below and apply today.

At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.

Job Summary

We are seeking a motivated and dependable **Summer Intern** to join our **IT Infrastructure Operations team** , which manages ongoing support and new development for the **ServiceNow platform** . This application is a critical tool used by the **IT Helpline** and all company employees to request IT services or report issues with systems, applications, and devices.

As an intern, you will gain hands-on experience in enterprise IT operations, contribute to real-world projects, and collaborate with stakeholders across the organization. You’ll be encouraged to bring a fresh perspective to existing workflows and help identify opportunities to automate manual processes.

Key Responsibilities

+ Assist with day-to-day support and maintenance of the ServiceNow platform.

+ Participate in the development and testing of new ServiceNow features and enhancements.

+ Collaborate with IT Helpline and internal users to understand service request and incident trends.

+ Analyze current manual processes and propose automation solutions.

+ Document findings, workflows, and recommendations clearly and concisely.

Required Knowledge, Skills, Abilities & Experience

+ Quick learner with strong analytical and problem-solving skills.

+ Dependable and detail-oriented with a proactive attitude.

+ Comfortable working independently and in a team environment.

+ Passionate about technology and process improvement.

+ Familiarity with ServiceNow or other ITSM platforms is a plus, but not required.

Education Requirements

+ Must be currently pursuing a 2-year Associates degree (qualifying students must have completed their first year or have compelted their second year with plans to trasnfer to a 4-year institution) or a 4-year Bachelor's degree from an accredited college or university in Information Systems, Computer Science, Computer Engineering, Information Technology

+ Students must have a minimum GPA of 3.0.

+ Students should have an anticipated graduation date 2027 or later.

Test Description

No Testing Required

Export Control

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

Other Information

We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here

Dominion Energy is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin and/or status as a protected veteran or individual with a disability.

You can experience the excitement of our company – it's the difference between taking a job and starting a career.

Top 3 Reasons to Work at Dominion Energy

1. Great Work Life Balance

About Dominion Energy

I am your warm cup of coffee in the morning and I light your home at night. I am the cool breeze from your A/C on the hottest day in summer, and the red coil that heats your soup pot on a frigid winter’s day. I am sustainable, reliable and affordable.

I am not just any energy… I am Dominion Energy.

We're transforming the way we do business to build a more sustainable future for the planet, our customers, our team and our industry. We're shaping the future of energy in America.

Join us!

Facts:

•17,000 employees

•Headquarters: Richmond, VA

•18 states in the US

•$100 billion of assets

•Nearly $35 million in charitable contributions

•100,000+ volunteer hours recorded in the community

Our Commitment to Net Zero

Dominion Energy is committed to helping address climate change. We have cut emissions sharply as we aim for Net Zero carbon and methane emissions by 2050. Learn more at.

**Nearest Major Market:** Richmond

**Job Segment:** Summer Internship, Environmental Engineering, Computer Science, Engineer, Intern, Entry Level, Engineering, Technology