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Department/Unit:

Physical Medicine

Work Shift:

Day (United States of America)

Salary Range:

$38,937.60 - $50,618.88

Position Summary:

The Administrative support associate VI’s role applies specialized knowledge to provide administrative support to the OT/PT department for effective operations of office functions. The Administrative Support Associate is responsible for multiple tasks from front-end customer service to back-end charge entry and insurance verification work. Ability to prioritize work duties, multitask, and work in multiple software programs is required.

Minimum Qualifications:

Education:

+ Must hold a high school diploma or equivalent (GED), with some post high school training. Associates degree in business or office practice is preferred.

Licensure, Certification & Registration:

+ No licensure required

Experience:

+ One to three years of related experience preferred

Skills, Knowledge & Abilities:

+ Microsoft word, Microsoft excel, customer service, basic knowledge of therapy services and medical terminology; Able to work as part of a team

BASIC FUNCTIONS

+ Strong organizational and multi-tasking skills.

+ Ability to work independently and prioritize assignments and tasks.

+ Ability to work as part of a team.

+ Ability to accept correction and deal calmly and effectively with high stress situations.

+ Good interpersonal, written, and oral communication skills.

+ Ability to maintain strict confidentiality.

+ Professional demeanor and proper telephone etiquette.

+ Basic working knowledge of Microsoft Office applications (Outlook, Word, Excel, PowerPoint).

Essential Duties & Responsibilities, including but not limited to:

+ Coordinate department communications, answers the telephone, coordinates and may relay patient requests to members of the OT/PT department

+ Registers outpatients into AMC patient management system

+ Verifies insurances for outpatients

+ Operates basic office equipment and trains other members of the department on basic use

+ Demonstrates proficient computer skills

+ Assembles and maintains department records/outpatient charts

+ Organizes and files department data

+ Maintains adequate supplies of forms, unit supplies and equipment

+ Responsible for delivering excellent customer service in fast paced environment.

+ Ability to use electronic systems such as medical records, scheduling, and data bases

+ Ability to problem solve, organize, and make suggestions for work flow improvement.

+ Excellent verbal, written, and interpersonal skills are required.

+ Provide administrative day to day support for therapists and manager.

+ Design, create, maintain, various Excel spreadsheets and Word documents.

+ Flexibility to work varied shifts 7 days/week

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.