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Description

Summary:

This role will oversee a team of change and communications professionals, driving effective change initiatives, clear and consistent messaging to support organizational goals, standardized operational procedures, enhance employee engagement, and ensure seamless adoption of new processes, systems, and strategies in the mortgage industry. The ideal candidate will have a strong background in change management, exceptional communication skills, expertise in procedure management and deep knowledge of the mortgage banking sector.

Duties and Responsibilities:

+ Change Management Leadership

+ Develop and implement comprehensive change management strategies to support mortgage-related initiatives, including process improvements, technology implementations, and regulatory changes.

+ Lead the adoption of new systems, workflows, and policies by applying change management methodologies (e.g., ADKAR, Prosci, or Kotter’s 8-Step Process).

+ Assess change impacts, identify risks, and create mitigation plans to ensure smooth transitions for stakeholders across the Mortgage Banking division.

+ Collaborate with senior leadership to align change initiatives with Huntington Bank’s strategic objectives.

+ Procedures management

+ Oversee the development, documentation, and maintenance of standardized operational procedures for mortgage banking processes.

+ Collaborate with mortgage operations and compliance teams to validate procedures and integrate them into training and change initiatives.​

+ Team Management

+ Manage, mentor, and develop a team of change, communications and procedure professionals, fostering a culture of collaboration, innovation, and accountability.

+ Set clear performance goals, provide regular feedback, and support professional development for team members.

+ Ensure the team delivers high-quality change management and communication deliverables on time and within budget.

+ Communication Strategy and Execution

+ Design and execute internal and external communication plans to support mortgage-related projects, ensuring clarity, consistency, and alignment with Huntington Bank’s brand and values.

+ Craft targeted messaging for diverse audiences, including employees, leadership, clients, and regulatory bodies, to support change initiatives and maintain trust.

+ Oversee the creation of communication materials, such as presentations, newsletters, training guides, and digital content, tailored to the mortgage industry.

+ Stakeholder Engagement

+ Build strong relationships with key stakeholders, including mortgage operations, compliance, IT, and senior leadership, to understand needs and align change, communication, and procedure efforts.

+ Act as a trusted advisor to leadership, providing insights on change impacts, communication strategies and procedural improvements to drive successful outcomes.

+ Facilitate workshops, town halls, and training sessions to promote understanding and buy-in for change initiatives.

+ Measurement and Reporting

+ Establish metrics to evaluate the effectiveness of change management and communication initiatives, such as employee adoption rates, engagement levels, and project outcomes.

+ Provide regular updates to leadership on progress, challenges, and successes of change and communication efforts.

+ Ensure all change, communication and procedure activities comply with mortgage industry regulations, including those set by the CFPB, FHA, and other governing bodies.

+ Performs other duties as assigned.

Basic Qualifications:

+ Bachelor’s Degree

+ 5+ years of experience in change management and communications, with at least 3 years in a leadership or supervisory role.

Preferred Qualifications:

+ Knowledge of Huntington Bank’s mortgage products, processes, and systems.

*May consider other corporate office (not Retail Bank Branch) locations within footprint. This is not a remote position.

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Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.