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Technology Operations Specialist

Charlotte, North Carolina

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary:

Maintains and supports the enterprise Messaging and Collaboration infrastructure specifically with client support on a large scale multi-site, multi-domain environment. Responsible for Messaging and Collaboration supported applications to include Outlook, Sharepoint, web conferencing (WebEx), Instant Messaging (Lync/Skype, Group Chat) as major focus. Manages the integration of email with other systems such as mobile device and other unified communication technologies.

+ Administers the Messaging and Collaboration user accounts in the enterprise by creating user ids, effecting user name changes and moves, maintaining group lists, and removing terminated user ids (must adhere to regulatory requirements when needed)

+ Assumes the leadership role in the resolution of complex technical issues (SME)

+ Consults with application developers on issues related to the impact of applications

+ Coordinates with application developers and project managers to deploy worldwide enterprise solutions/applications (tasks to include but not limited to testing and documentation)

+ Provides technical expertise to internal IT groups and provide feedback and recommendations to management for service level and environment optimization

+ Protects the overall security of the messaging environment through the administration of access control lists, security measures and certification of external organizations

+ Provides training to users, junior technicians and other IT personnel

Required Qualifications:

+ 3+ years of working in a technical operations role

+ Outlook MS-365

+ Sharepoint administration

+ Active Directory, working knowledge of Microsoft Exchange, One drive, MS Teams, Skype, WebEx

+ Strong working knowledge of ITIL standards and practices

+ Proven problem solving skills

+ Proven analytical skills

+ Proven communication skills on a technical and non-technical level

+ Proven process documentation skills

+ Strong working knowledge of Windows operating systems and internet browsers

+ Strong working knowledge of Microsoft Office tools (Outlook, Excel, Access, PowerPoint)

+ Basic knowledge of network troubleshooting

+ Ability to participate with on-call support rotations

Desired Qualifications:

+ Experience with automation of recurring processes

+ SQL Scripting

+ PowerShell Scripting

+ Technical Certifications (ITIL, Microsoft, Network)

+ Technical Writing

Skills:

+ Innovative Thinking

+ Production Support

+ Result Orientation

+ Risk Management

+ Solution Design

+ Adaptability

+ Analytical Thinking

+ Collaboration

+ Influence

+ Solution Delivery Process

+ Architecture

+ Automation

+ DevOps Practices

+ Project Management

+ Stakeholder Management

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.