• Learning & Development Trainer

    UGI Corporation (Charlotte, NC)


    Learning & Development Trainer

    Location:

    Charlotte, NC, US, 28217

     

    Workplace Environment: Hybrid

     

    Company: AmeriGas Propane, Inc.

     

    Requisition Number: 27323

     

    When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.

    Job Summary (Purpose):

    A CES Learning and Development Facilitator focuses on delivering training modules, conducting ILT and VILT classroom sessions. The duties of a Facilitator include staging environments, assessing the skill level of current employees, creating effective training approaches, and delivering training programs. The Learning and Development Facilitator will assist with content review and feedback of new and existing programs/modules. A Facilitator has regular contact with L&D Management, to ascertain the needs of the organization. Training audiences may be either individual or a classroom group.

    Duties and Responsibilities:

    + Facilitate engaging learning sessions, incorporating interactive activities, group discussions, case studies, and

    + role-playing exercises to maximize participant engagement and knowledge retention.

    + Delivers group and individual instruction and training covering a range of technical, operational, and/or

    + management areas.

    + Conduct in person and virtual onboarding and upskilling training programs based on employee job role and

    + responsibilities.

    + Monitor and measure the effectiveness of training programs through post-training assessments, feedback

    + surveys, and observation of behavior changes in the workplace.

    + Evaluates effectiveness of training and development programs and utilizes relevant evaluation data to recommend changes in instructional objectives and methods.

    + Evaluate employee performance, works with L&D Manager and CES Leaders to determine trends and areas for continuous education.

    + Collaborate with Technical Writers and Instructional Designers to create and maintain end user documentation including, step by step procedures, job aids, and standard operating procedures.

    + Plan and execute tasks related to training prep, including but not limited to data staging, worksheets, employee user guides, role play.

    + Support and respond to training inquiries. Serve as subject matter expert for CES systems, processes, roles, and special projects.

    + Conduct weekly BPO knowledge transfer sessions, quarterly train the trainer sessions, ad hoc auditing train the trainer performances.

    Knowledge, Skills and Abilities:

    + Understanding of how adults learn best, including the importance of relevance, active participation, and practical application.

    + Capability to develop relevant assessments to measure learning outcomes and identify areas for improvement.

    + Proficient in Microsoft Office products (Word, Excel, Outlook, and PowerPoint).

    + Excellent listening skills

    + Basic project management/organizational skills

    + Strong desire and aptitude for employee training and development

    Education and Experience Required:

    + BS/BA in Business, Learning & Development or a related field or equivalent work experience.

    + 4-6 years experience in training or leadership position.

    + Demonstrated knowledge of adult learning theory and instructional design

    + Excellent facilitation and presentation skills in virtual and face to face classroom delivery.

    + Experience with training environment preparation (data staging)

    + Familiarity with eLearning platforms, presentation software, and other digital tools used in training delivery.

    + Propane industry business knowledge preferred.

    + AmeriGas system knowledge: CRM, SAP, SuccessFactors, etc.

    + Advanced knowledge of AmeriGas policy and procedures

     

    AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

     

    AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

     

    Nearest Major Market:Charlotte Job Segment: Instructional Designer, Learning, Substance Abuse, Behavioral Health, CRM, Education, Human Resources, Healthcare, Technology