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Job Description

The Program Manager (AHA Training Center) is responsible for overseeing the operations, compliance, and quality assurance of the Mount Sinai Health System American Heart Association (AHA) Training Center. This position ensures that all training activities align with AHA guidelines, maintain accreditation standards, and support the education and credentialing of healthcare professionals and the community in life support and resuscitation training programs.

Qualifications

+ **Education Requirements**

+ Bachelor’s degree in Nursing, Education, Healthcare Administration, or related field (or equivalent experience)

+ At least 2 years of experience managing or coordinating healthcare education or training programs

+ Strong understanding of AHA guidelines and instructor/TC processes

+ Experience as a TC Coordinator or Faculty Member

+ Knowledge of learning management systems and AHA eCard platforms

+ Supervisory or leadership experience in an academic or clinical setting

+ **Licensing and Certification Requirements**

+ Name:Issuing Agency:

+ Current AHA Instructor certification in BLS and ACLS or PALS

Computer Skills

MS Office Suite (please check one): (basic) (intermediate) (advanced)

Other:

General Skills and Competencies

1. **Communication** - Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

2. **Decision Making** - Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.

3. **Building a Successful Team** - Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals.

4. **Adaptability** - Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.

5. **Building Trust** - Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.

6. **Aligning Performance for Success** - Focusing and guiding others in accomplishing work objectives.

7. **Customer Focus** - Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.

8. **Driving for Results** - Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.

9. **Coaching and Developing Others** - Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; planning and supporting the development of individual skills and abilities.

10. **Building Partnerships** - Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals.

11. **Delegating Responsibility** - Allocating decision-making authority and/or task responsibility to appropriate others to maximize the organization’s and individuals’ effectiveness.

12. **Gaining Commitment** - Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations, and individuals involved.

13. **Stress Tolerance** - Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.

14. **Compliance** - Assures compliance with regulatory, insurance and ethical standards regarding safety of patients, employees and property.Identifies contingency plans for potential risks.

**Level of Physical Activity Required:** Light Moderate Heavy

Describe Work Environment

Office environment

Budgetary Responsibility

Budget Dollar Value? $500,000

Must Develop Budget? (yes) (no) Must Reconcile Budget? (yes) (no)

Supervisory Responsibility

Approximate # of Employees Supervised? 3

Compensation Statement

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $62,571.00 - $128,544.08 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Non-Bargaining Unit, M6E - HSO American Heart Association Training Center - MSH, Mount Sinai Hospital

Responsibilities

1. Manage daily operations of the AHA Training Center, including Heartsaver, BLS, ACLS, and PALS courses.

2. Ensure full compliance with AHA policies, guidelines, and Training Center Agreement requirements.

3. Maintain records of instructors, training sites, course completions, and quality assurance metrics.

4. Oversee the onboarding, monitoring, and renewal of AHA instructors and affiliated training sites.

5. Serve as primary liaison with the American Heart Association, responding to audits, updates, and compliance issues.

6. Implement and monitor a quality assurance plan including instructor evaluations and course audits.

7. Develop and maintain course schedules, training materials, and supply inventories.

8. Lead instructor development, mentorship, and professional growth initiatives.

9. Manage the issuance of eCards and maintain secure documentation.

10. Provide excellent customer service to instructors, course participants, and internal stakeholders.

11. Analyze data and create reports to improve training outcomes and operational efficiency.

12. Oversee the Resuscitation Quality Improvement program in collaboration with RQI Partners

13. Collaborate with clinical educators to plan, implement, and evaluate a resuscitation quality improvement program focusing on in-situ simulation.

14. Facilitate AHA courses as needed

15. Liaison with the simulation training center as needed

About Us

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation Statement

Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $62571 - $128544.08 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.