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Copy / Print / Mail Client Support Associate - Dallas-Fort Worth, TX

General Information

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City

Coppell, Dallas

State/Province

Texas

Country

United States

Department

DELIVERY_ACCOUNT_OPERATIONS

Date

Thursday, September 11, 2025

Working time

Full-time

Ref#

20036465

Job Level

Individual Contributor

Job Type

Experienced

Job Field

DELIVERY_ACCOUNT_OPERATIONS

Seniority Level

Associate

Currency

USD - United States - US

Annual Base Salary Minimum

28,800

Annual Base Salary Maximum

57,600

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en\_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en\_US/careers) .

**Hourly:** Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com .

Job Summary:

Supervises day-to-day operations of specified 1-3 person site. Does not have hiring, firing or job performance responsibility for the personnel on site. At these sites, the employees report directly to the FM Manager. May run shifts or site solo. Develops, implements and reviews related procedures. Invoices accounts and interacts with customers; assists in maintaining acceptable profit levels and ensures that customer expectations are met. The Site Supervisor is the point person on site for customer issues and contract compliance. Functions as a document specialist or other operations worker. If a site exceeds 3 people, it must have a Site Manager or Assistant Manager if part of a larger campus-environment site.

Primary Responsibilities:

+ Responsible for effective implementation and management of Dahill Service Excellence.

+ Functions as a document specialist or other operations worker.

+ Handles formal contact with the customer on a daily basis in FM Account.

+ Provides training on workflow and machine operations when necessary.

+ Ensures payroll accuracy by overseeing and correcting all time clock punches.

+ Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.

+ Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline compliance.

+ Meets quality and deadline standards by the effective use of job scheduling practices.

+ Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work.

+ Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.

+ Ensures all direct reports execute objectives by the use of a developmental plan/ninety (90) day plan and regular performance reviews; posting productivity, quality and deadline results.

+ Maintains positive internal working relationships with all department employees by communicating in a professional manner.

+ Completes site reports and other paperwork on time and accurately.

+ Completes month-end management report in the absence of Site Manager.

+ Responsible for managing P&L.

Skills and Qualifications:

+ Requires high school diploma or GED and 2+ years of experience in a related field.

+ Requires experience in delivering classroom and/or informal training sessions.

+ Requires experience in operation of the most advanced machines, performing complex jobs

+ Requires experience in setting goals by defining and prioritizing specific, realistic objectives.

+ Remains updated on current technology and trends in the marketplace by reading relevant journals, magazines and newspapers

+ Dahill is an EEO/Affirmative Action Emp

Additional Benefits:

+ Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching

+ Paid time off, plus holidays and personal days

+ Substantial growth opportunities for future career development within a supportive and collaborative company culture

\#LI-DS1

\#ONSITE

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to [email protected]. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.