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Help Desk Technician – Banking Support (Full-Time, On-Site)

Shift: Mid shift (2:00 PM – 11:00 PM) with flexibility to cover night shift (10:30 PM – 7:00 AM) as needed

Overview:

TEKsystems is seeking a dependable and customer-oriented Help Desk Technician to support IT operations for a large enterprise client in Hawai‘i. This role offers hands-on experience in both help desk and desktop support functions, with opportunities to grow within a professional and collaborative team environment.

Key Responsibilities:

Provide Tier 1 technical support via phone and ticketing system (Sharewell), resolving issues and escalating when necessary

Assist with Microsoft 365 user provisioning and basic troubleshooting

Support desktop team with hardware installations, printer setup, break-fix tasks, and asset management

Participate in project setups involving IT equipment, including workspace organization and equipment deployment

Maintain accurate documentation of support activities and ticket resolutions

Deliver excellent customer service and maintain a professional demeanor in all interactions

Qualifications:

Associate’s degree in Computer Science, Information Technology, or related field; or

Technical certifications (e.g., CompTIA, Microsoft, Cisco, ITIL Foundations); or

Equivalent work experience (minimum 1 year in a similar role)

Strong interpersonal and communication skills (written and verbal)

Ability to handle confidential information with discretion

Proficient in Microsoft Office and Windows operating systems

Effective time management and prioritization skills

Willingness to work nights and weekends as needed

Preferred Skills:

Experience with ticketing systems and escalation workflows

Familiarity with desktop rollouts and hands-on troubleshooting

Exposure to enterprise IT environments

Employee Value Proposition:

This is a great opportunity to gain exposure to enterprise-level IT operations and build a foundation for long-term career growth. You’ll be part of a close-knit, team-oriented environment that values professionalism, reliability, and a strong work ethic.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Honolulu,HI.

Application Deadline

This position is anticipated to close on Sep 25, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.