"Alerted.org

Customer Service Representative (Early and Mid October Start Dates)

On-site | Renton, WA

Contract | 5 Months | $24–$26/hr

+ Possibility of going long-term after the 5-month contracted period

1-Step Onsite Interview

About the Client

Our client is a global leader in the commercial vehicle industry, known for innovation, reliability, and a strong commitment to customer satisfaction. Their Customer Support division plays a critical role in ensuring that drivers and fleets receive timely, effective roadside assistance and service coordination. This is a fantastic opportunity to join a well-established, growth-oriented organization that values its people and promotes from within.

We’re Hiring!

If you’re passionate about helping others, thrive in fast-paced environments, and have experience in customer service or dispatch, we’d love to hear from you! Whether you're looking to grow your career in logistics, transportation, or customer support, this role could be your next big step.

Position Overview

As a Customer Service Representative, you’ll be the first point of contact for drivers experiencing truck breakdowns. You’ll manage the entire case lifecycle—from intake to resolution—coordinating service providers, updating customers, and ensuring a smooth, efficient process.

Key Responsibilities

+ Handle ~35 inbound/outbound calls per day

+ Use Salesforce to manage and close service cases

+ Pinpoint truck locations using mapping tools and dispatch the nearest service provider

+ Coordinate with internal teams and external vendors to resolve breakdowns

+ Monitor job progress and provide real-time updates to customers

+ Establish payment methods and document all case activity

+ Support non-emergency service scheduling for contract maintenance customers

• Must-Have Qualifications

+ 1+ year of customer service experience

+ Strong multitasking skills and ability to navigate multiple systems

+ Proficiency with computers and CRM tools (Salesforce preferred)

Nice-to-Haves

+ Experience in automotive or dispatching

+ Bilingual in Spanish or French

+ Familiarity with Salesforce

Shift Options (8-hour shifts with 30-minute lunch; some flexibility available)

Choose from one of the following schedules:

+ Mon–Tues, Fri–Sun | Start: 3:00 AM

+ Mon–Wed, Fri–Sat | Start: 4:00 AM

+ Mon–Wed, Fri–Sat | Start: 9:30 AM

+ Mon, Thu–Sun | Start: 2:00 PM

+ Mon–Tues, Fri–Sun | Start: 11:00 AM

+ Mon–Wed, Sat–Sun | Start: 7:30 PM

+ Mon–Tues, Thu–Sat | Start: 5:30 AM

Training Schedule: Mon–Fri, 8:00 AM–5:00 PM for 6–8 weeks (must be available for training)

Work Environment

+ On-site call center in Renton, WA

+ Over 50 team members

+ Desk-based role with headset use throughout the shift

Growth & Benefits

+ Eligible for 50% tuition reimbursement after 1 year (Bachelor’s degree holders or those pursuing one)

+ Access to a comprehensive benefits package (eligibility may vary):

+ Medical, dental, and vision insurance

+ 401(k) with pre-tax and Roth options

+ Life and disability insurance

+ Health Spending Account (HSA)

+ Transportation benefits

+ Employee Assistance Program

+ Paid time off

Ready to Apply?

If this sounds like the right fit for you and you meet the qualifications, we encourage you to apply today! We’re excited to connect with motivated individuals who are ready to make a difference in the world of customer support.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected

classification. Eligibility requirements apply to some benefits

and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

+ Medical, dental & vision

+ 401(k)/Roth

+ Insurance (Basic/Supplemental Life & AD&D)

+ Short and long-term disability

+ Health and Dependent Care Spending Accounts (HAS & DCFSA)

+ Transportation benefits

+ Employee Assistance Program

+ Time off/Leave (PTO, Vacation, or Sick Leave)

Pay and Benefits

The pay range for this position is $24.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Renton,WA.

Application Deadline

This position is anticipated to close on Sep 22, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.