"Alerted.org

TEKsystems is partnering with a retail corporation in search for a customer care specialist. This position will provide support for customers who interact with company bands in social media, responding to issues and finding resolutions. Applicants with a strong customer service skills and experience working in social media platforms are encouraged to apply.

Description

+ Counsels social media communications team on current customer issues such as recalls, trending topics, promotional programs and events.

+ Collaborates with social media team and retail communications specialist to create scripts, paragraph/letter libraries to facilitate a consistent voice to consumers across all communication channels.

+ Reviews social media monitoring system and public sites/blogs

+ Researches and responds to customer complaints and inquiries, entering key information into customer contact management system.

+ Accesses customer profiles via database in order to answer promotion inquiries, updates customer personal information as needed.

+ Makes judgments that reflect our responsibility to customers with respect to appropriate refunds/reimbursements.

+ Initiates company action/response to consumer complaints.

+ Collaborates with supervisor, communications staff and member/retail staff as needed to assure resolution of customer problems.

+ Makes decisions on routing/forwarding of customer comments to representatives.

+ Develops responses to complaints and inquiries appropriate for use in social media outlets.

Qualifications

+ Prior customer support experience in a corporate environment

+ Bachelor's degree preferred

+ Working knowledge of social media platforms (i.e. Facebook, Twitter, Reddit, YouTube, Instagram, Tumblr, Google+, LinkedIn, Pinterest, and Snapchat)

+ Working knowledge of customer contact management systems.

+ Strong communication skills, written and verbal

+ Computer literate and technically proficient in MS Office, internet, and mobile applications.

Additional Details:

+ Monday-Friday

+ 8:30am-5pm

+ On-site position

+ Contract role- expected 6+ months

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Edison,NJ.

Application Deadline

This position is anticipated to close on Sep 19, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.