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Job Title: Senior Program Manager

PVN ID: PS-2509-007010

Category: Managerial and Professional

Job Description

General Description

As a leading online school in New York since 2006, the CUNY School of Professional Studies (CUNY SPS) offers the most online bachelor's and master's degree options at the City University of New York, and serves as the University's first undergraduate all-transfer college. With 26 degrees and numerous other non-degree and grant-funded workplace learning programs, CUNY SPS meets the needs of adults who wish to finish a bachelor's degree, progress from an associate's degree, earn a master's degree or certificate in a specialized field, and advance in the workplace or change careers. Consistently ranked highly by U.S. News & World Report for its online offerings, CUNY SPS has emerged as a nationwide leader in online education. The School's renowned and affordable online programs ensure that busy working adults may fulfill their educational goals on their own time and schedule. As CUNY SPS moves beyond its’ 20th year, we dedicate ourselves to engendering an innovative and transformative student-centered experience.

Within and created at the same time as CUNY SPS, the Office of Innovative Learning Solutions (ILS) designs custom workplace learning programs to help organizations achieve their goals. We are experts in research-based learning practices, online as well as in-classroom curriculum development and implementation. We are uniquely positioned to respond to organizational learning needs and support change management initiatives swiftly and effectively.

Description:

The CUNY School of Professional Studies’ Office of Innovative Learning Solutions (CUNY SPS ILS) has been asked by the Mayor’s Office for Equity and Racial Justice (MOERJ) to develop a 90-minute, interactive, e-learning Anti-Racism training to comply with Local Law 13 of 2024. Approximately 60,000-100,000 human service contractor staff will be required to take this training each year starting in FY26. In addition to course development and implementation, CUNY SPS ILS will also set up and manage an instance of the open-source Moodle learning management system (LMS) to support learner registration, host the course, and learner activity reporting.

We are seeking an experienced and highly organized Senior Program Manager to lead the end-to-end development of this course, in collaboration with an external e-Learning vendor. The Senior Program Manager will oversee the full project lifecycle, including needs assessment, design, testing, delivery, and implementation, ensuring the course meets learning objectives, quality standards, and is delivered on time and within budget.

Other Duties

Program Oversight & Planning

+ Serve as the Project Manager, leading the planning, coordination, and execution of the e-learning course development project including the set up and activation of the Moodle LMS

+ Define project scope, deliverables, timelines, and success metrics in collaboration with all stakeholders and the e-Learning vendor

+ Develop and maintain a project charter and subsequent detailed project plan

+ Monitor and control the project in relation to the project plan

+ Create a shared online repository that project stakeholders have access to as needed

Needs Assessment

+ Facilitate needs assessment activities such as stakeholder interviews, surveys, or focus groups to identify learning needs

+ Translate findings into clear course objectives and requirements

+ Document and validate findings with key stakeholders

Design & Development Oversight

+ Partner with the e-Learning vendor to guide instructional design and content development in alignment with adult learning principles and organizational standards

+ Review and provide feedback on storyboards, scripts, and prototypes

+ Ensure alignment of design with identified learning needs

+ In conjunction with course development, project manage the build out of the Moodle LMS including oversight and management of the ILS LMS development team

+ Confirm reporting needs with MOERJ partner and partner with LMS development team to build and operationalize

Testing, Quality Assurance & Delivery

+ Coordinate internal reviews and user testing of course content and platform functionality

+ Collect and consolidate feedback from SMEs, stakeholders, and pilot users

+ Oversee deployment of the final course to the Moodle LMS

+ Ensure final product meets accessibility, technical, and instructional design standards

Evaluation

+ In conjunction with the CUNY SPS ILS Director of Monitoring, Evaluation and Learning, and other stakeholders, define key success metrics (e.g., learner satisfaction)

+ Oversee the development and implementation of a post-course evaluation within the e-Learning course

+ Document project outcomes and prepare reports for stakeholders, as needed

Project Close Out

+ Ensure that all project documents have been saved to the shared repository

+ Conduct and document an After Action Review to identify what went well and what could be improved for future projects of a similar nature

Qualifications

Qualifications:

+ 7+ years of experience in program or project management, with at least 3 years managing e-Learning course development or similar training projects

+ Bachelor’s degree in Instructional Design, Education, Project Management, or related field preferred

+ Proven experience managing vendor relationships and outsourced development projects

+ Strong knowledge of instructional design principles, e-learning standards, and adult learning theory

+ Familiarity with learning management systems, testing tools, and content review platforms

+ Exceptional organizational, communication, and stakeholder management skills

+ PMP, Agile, or other project management certification is a plus

The Research Foundation of the City of New York & Diversity

Diversity is a core value at the Office of Innovative Learning Solutions (ILS) at the CUNY School of Professional Studies (CUNY SPS). We are passionate about building and sustaining an inclusive and equitable working and learning environment for all students, staff, and faculty and believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions.

RFCUNY Benefits RFCUNY Employee Benefits and Accruals (https://www.rfcuny.org/rfwebsite/media/0zrcgdyw/rfcuny-benefits-at-a-glance-ft-2025-project-employee.pdf)

About the Research Foundation

The Research Foundation of The City University of New York (RFCUNY) is a nonprofit educational corporation founded in 1963 to provide post-award fiscal and administrative support for CUNY’s research and sponsored programs. RFCUNY’s services allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries, on projects and programs that serve our local and global communities, proposing concrete solutions to society’s most pressing challenges.

RFCUNY serves as a fiscal agent and works closely with all the CUNY campus Grants Offices to perform the core functions of post-award financial management for CUNY research projects and sponsored programs. These functions include legal assessment and signing of agreements where RFCUNY is named as a fiscal agent; setting up award accounts; preparing sub-awards and assisting PIs in monitoring the work of the recipients of sub-awards; supporting project directors with hiring and managing research project and sponsored program staff; supporting the purchasing and paying for goods and services with grant and program funds; managing financial aspects of projects including accounts receivable, financial reporting, invoicing, budget monitoring, and cost compliance with uniform guidance; ensuring that sponsor financial requirements are met; monitoring compliance with applicable project and financial management rules and laws; supporting the management of independent and external audits and financial reviews; and providing data, information, management expertise, and other supports to CUNY’s research and sponsored programs.

Equal Employment Opportunity Statement The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.

Key Features

Department Office of Innovative Learning Solutions

Status Part Time

Pay Range $96.00-$96.00

Hour(s) a week 19.50

Closing Date Nov 11, 2025 (Or Until Filled)

Bargaining Unit No

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