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Assistant Director of Concierge Services

Position Summary

At Stony Brook Medicine a TH Staff Associate is a valuable member of our Concierge Services Team who provides administrative support and has the ability to interface with all levels of operational and nursing leadership. The incumbent serves as second-in-charge to the Director to oversee operations that serve 45,000 visitors monthly in addition to event coordination and a team of over 40 employees.

Duties of an Assistant Director of Concierge Services may include the following but are not limited to:

* Daily supervision of staff which includes scheduling to maintain adequate coverage 24/7.

* Ensure performance programs, evaluations, annual health requirements and annual educational requirements are completed by all staff.

* Maintenance of Visitor Management System and assist with program expansion.

* Monitor trends and productivity and generate reports to evaluate and develop improvement initiatives.

* Providing liaison with departments at a higher level to manage and deescalate visitor/patient concerns

* Represent department head at meetings in his/her absence.

* Advise the department head on matters pertaining to recruitment, retention, employee engagement.

* Assists with the development of and follows, the mission, vision, and values of the hospital and Patient Experience initiatives to improve patient satisfaction.

* Assist in development, revising, and maintaining policies and procedures.

* Assist with preparation and management of the departmental budget, monitor purchasing of supplies for the Visitor Management System and lobby operations.

Qualifications

Required Qualifications:

* Bachelor’s degree

* Minimum of 3 years’ experience in a leadership position providing front-facing interactions in a high-volume hospital setting

* **Preferred Qualifications** :

* Master’s Degree

* 8 years of experience in a leadership position providing front-facing interactions in a high-volume hospital setting

Special Notes** **:** **Resume/CV should be included with the online application.

**Posting Overview** **:** This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).

If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.

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+ Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.

+ All Hospital positions maybe subject to changes in pass days and shifts as necessary.

+ This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.

+ This function/position maybe designated as “essential.” This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Prior to start date, the selected candidate must meet the following requirements:

+ Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services

* + Complete electronic reference check with a minimum of three (3) professional references.

+ Successfully complete a 4 panel drug screen

* + Meet Regulatory Requirements for pre employment screenings.

+ Provide a copy of any required New York State license(s)/certificate(s).

Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.

***The hiring department will be responsible for any fee incurred for examination** .

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Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

If you need a disability-related accommodation, please call the University Office of Equity and Access at (631)632-6280.

_In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed_** **_here_** **_._

Visit our** **WHY WORK HERE** **page to learn about the total rewards we offer.

Stony Brook University Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.

Anticipated Pay Range:

The salary range (or hiring range) for this position is $95,000 - $113,000 / year.

The above salary range represents SBUH’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The specific salary offer will be based on the candidate’s validated years of comparable experience. Any efforts to inflate or misrepresent experience are grounds for disqualification from the application process or termination of employment if hired.

Some positions offer annual supplemental pay such as:

+ Location pay for UUP full-time positions ($4000)

+ Inconvenience pay/supplemental shift differential. ($575)

Your total compensation goes beyond the number in your paycheck. SBUH provides generous leave, health plans, and a state pension that add to your bottom line.

**Job Number:** 2503250

**Official Job Title:** : TH Senior Staff Assistant

**Job Field** : Other

**Primary Location** : US-NY-Stony Brook

**Department/Hiring Area:** : Information Desk - Lobby

**Schedule** : Full-time

**Shift** : Variable **Shift Hours:** : Variable 7.5 hour shifts **Pass Days:** : Variable

**Posting Start Date** : Sep 10, 2025

**Posting End Date** : Sep 24, 2025, 10:59:00 PM

**Salary:** : $95,000 - $113,000 /year

**Salary Grade:** : SL3

**SBU Area:** : Stony Brook University Hospital

**Req ID:** 2503250