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At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

_Guest Services Representative - Lorain Hospital_

This is a PRN "As Needed" Position

Summary

Demonstrating excellent customer service, greets, guides and assists patients entering the site. Accurately performs physician practice front desk functions maximizing the use of self-service kiosks, including patient registration, scheduling, check-in/check-out, while maintaining a high level of professional customer service. Directs or escorts patients and visitors to clinic appointments and other patient care areas. Shifts responsibilities weekly to cover registration, patient triage/kiosk, and rounding with patients. Exceptional customer service, accuracy and timeliness in all responsibilities is required. Role requires significant time standing and serving others.

Essential Functions

+ Greeting All who enter the hospital

+ Giving directions to areas of the hospitals Obtaining room numbersfor visitors, receive flowers and dropped off items to patient rooms

+ Tracking visitor's destination (time of entry, room they arevisiting, number of people in group) Signing out scooters

Required Skills:

+ Demonstrating excellent hospitality, welcomes and assists patients, visitors, vendors and staff while covering patient experience related duties from Main Information Desk, and Waiting Areas.

+ Demonstrates standards of excellence in care in all interactions, for both internal and external customers. Rounds with patients to be sure they have completed necessary paperwork (either on kiosk, tablet, my chart).

+ Performs office administrative duties in an accurate, professional and organized manner, keeping work area clean and organized.

+ Requires judgment in selection of alternative courses of action. Demonstrates critical thought process and can work independently. Performs analyses and makes recommendations regarding utilization of resources. Coordinates work with others.

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]