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Job Purpose & Scope

The Residential Mortgage Closing Manager is responsible for coordinating, monitoring, and ensuring the timely and accurate completion of all mortgage loan closings. This role focuses on managing the end-to-end closing process. The Closing Manager serves as the central point of contact between loan officers, processors, underwriters, title companies, and borrowers to ensure regulatory compliance, data accuracy, and a smooth borrower experience.

Essential Job Functions

+ Manage the mortgage loan closing pipeline to ensure all files are accurately prepared, approved, and scheduled for closing.

+ Coordinate with internal teams and external partners to confirm all documents are complete and accurate.

+ Monitor closing timelines to avoid delays, proactively resolving issues that could impact funding.

+ Review closing disclosures, settlement statements, and closing packages to confirm compliance with TRID, RESPA, and other regulatory requirements.

+ Ensure accuracy of fees, loan terms, and borrower information across all closing documents.

+ Verify that all required approvals, signatures, and conditions are met prior to closing.

+ Conduct final quality checks on closing files to identify errors, inconsistencies, or missing information.

+ Maintain closing checklists, policies, and procedures to ensure standardized processes and risk control.

+ Partner with compliance and QC teams to address audit findings or regulatory changes.

+ Serve as the point of contact for closing-related questions from loan officers and operations.

+ Collaborate with title partners to ensure a seamless borrower experience.

+ Identify process bottlenecks and recommend improvements for efficiency and accuracy.

+ Stay up to date with industry regulations, investor requirements, and best practices related to mortgage closings.

+ Develop ad hoc reports, as required.

+ Regularly exercises discretion and judgment in the performance of essential job functions.

+ Maintains good punctuality and attendance to work.

+ Follows Bank policy, procedures, and guidelines.

Knowledge, Skills & Abilities

+ Knowledge of federal regulations related to lending.

+ Ability to prioritize work and manage time effectively.

+ Ability to demonstrate attention to detail, accuracy, and thoroughness in work product.

+ Ability to maintain focus and concentration in a fast-paced environment.

+ Ability to work without close supervision.

+ Ability to work well under pressure and with exacting deadlines.

+ Ability to communicate effectively both verbally and in writing.

+ Ability to demonstrate effective organization, project management, critical thinking, analytical, and problem-solving skills.

+ Ability to work evenings and weekends, as necessary.

+ Skill in using computer and Microsoft Office, including Word, Excel, and Outlook.

Basic Qualifications

+ High school diploma or equivalent, bachelor’s degree, preferred.

+ Minimum of five (5) years of experience in closing residential mortgage loans, required.

Job Expectations

Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.