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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Data Manager within PNC's Technology organization, you will be based in , you will be based in Pittsburgh, PA, Cleveland, OH, Birmingham, AL or Dallas, TX. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

We are seeking a skilled Data Manager to oversee the stewardship of Retail data within our financial services organization. In this role, you will be responsible for managing data assets, ensuring data quality, integrity, and compliance with industry regulations. You will play a key part in leveraging data to drive business intelligence, enhance customer experiences, and support strategic initiatives in retail banking and financial operations. The ideal candidate has a strong background in data governance, particularly in handling sensitive Retail customer data, and thrives in a fast-paced, regulated environment.

Key Responsibilities

• Develop and implement data management policies, procedures, and standards to ensure the accurate collection, storage, and usage of retail data, including customer transaction histories, behavioral insights, and financial profiles.

• Oversee data stewardship activities, such as maintaining data quality, resolving data issues, and ensuring compliance with financial regulations (e.g., GDPR, CCPA, PCI DSS, and SOX).

• Collaborate with cross-functional teams, including IT, compliance, risk management, and business units, to identify data needs, optimize workflows, and implement data governance frameworks.

• Monitor and audit data access, security, and privacy to protect sensitive retail information and mitigate risks associated with data breaches or non-compliance.

• Analyze large datasets to extract actionable insights, supporting business intelligence efforts and improving customer behavior understanding in retail financial services.

• Design and maintain data catalogs, metadata repositories, and reporting tools to facilitate efficient data retrieval and usage across the organization.

• Lead data quality initiatives, including data cleansing, validation, and integration from various sources like CRM systems, transaction databases, and third-party vendors.

• Stay updated on industry best practices and emerging technologies in data management, recommending improvements to enhance data stewardship in financial services.

• Train and mentor staff on data handling protocols, fostering a culture of data responsibility and ethical usage.

Required Qualifications

• Experience in data management, governance, or stewardship roles, preferably within financial services or retail banking.

• Proven expertise in handling confidential client and retail data, including verification, process reviews, and compliance with regulatory requirements.

• Strong knowledge of data governance tools and platforms (e.g., Collibra, Informatica, or Alation) and familiarity with SQL, Python, or similar for data analysis.

• Experience with big data technologies and analytics to mine data for organizational insights, process improvements, and reporting.

• Certifications such as Certified Data Management Professional (CDMP), Certified Information Privacy Professional (CIPP), or similar are highly desirable.

Preferred Skills

• Excellent analytical and problem-solving abilities, with a keen eye for detail in data integrity and quality assurance.

• Strong communication skills to collaborate with stakeholders and present data findings effectively.

• Ability to manage multiple projects in a regulated environment, prioritizing tasks related to data security and compliance.

• Familiarity with retail banking operations, customer data analytics, and trends in financial data management.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

+ Leads in developing, implementing, and managing organizational data solutions in order to meet business objectives and user requirements; establishes and maintains policies and procedures to ensure that data services are delivered in a high-quality and profitable manner.

+ Leverages technical knowledge and industry experience to plan, design, build and maintain data solutions andservices; may lead in building requirements, designing and building data service infrastructure on multiple data platforms and/or multiple applications.

+ Develops strategies for data implementation, data acquisition, and archive recovery.

+ Advises and prepares information for senior leadership, direction and methodology for analysis, structure and storage of critical organizational data.

+ Ensures integrity and maintenance of organizational data; Resolves data integration and security issues for adherence to the organization's quality standards.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

+ **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

+ **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

+ **Include Intentionally** - Cultivates diverse teams and inclusive workplaces to expand thinking.

+ **Live the Values** - Role models our values with transparency and courage.

+ **Enable Change** - Takes action to drive change and innovation that will transform our business.

+ **Achieve Results** - Takes personal ownership to deliver results. Empowers and trusts others in decision making.

+ **Develop the Best** - Raises the bar with every talent decision and guides the achievement of all employees and customer.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Analytical Thinking, Competitive Advantages, Data Analytics, Data Mining, Data Science, Machine Learning

Competencies

Big Data Management and Analytics, Business Intelligence, Data Administration, Data Architecture, Data Governance, Data Warehousing, Information Management, IT Standards, Procedures & Policies, Modeling: Data, Process, Events, Objects, Root Cause Analysis (RCA)

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $65,000.00 – $171,925.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 08/12/2025, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards (http://yourpnctotalrewards.com) .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected] . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC\_CCPA\_Privacy\_Disclosure\_Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.