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Computer Support Specialist 1443145 * Hourly pay: $35/hr * Worksite: Leading university (Stanford, CA 94305 - Onsite) * W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL * 30 hours/week, 7 Month Assignment A leading university is seeking a Computing Support Analyst. The successful candidate will serve as the first point of contact for technical support, triaging and addressing a wide range of IT requests, including A/V, computer, networking, and mobile issues, while ensuring resolution or proper escalation. The company offers a great work environment! Computer Support Specialist Responsibilities: * Triage and respond to IT support requests via tickets, walk-ins, and messages. * Troubleshoot and resolve issues related to A/V equipment, Windows and Mac computers, mobile devices (iPhone/Android), and basic networking. * Provide on-site support for events and meetings. * Own each request through resolution or escalate when needed. * Document issues and solutions clearly in the ticketing system. * Deliver excellent customer service and communicate professionally with users. * Collaborate with team members and contribute to process improvements. Computer Support Specialist Qualifications: * 2+ years of relevant experience or a combination of education and relevant experience is highly preferred. * CompTIA A+ certification is a plus. * Experience supporting audio/video systems in event spaces and conference rooms. * Experience with supporting various computing and mobile operating systems like Windows, Mac OS, Linux, iOS, and Android. * Experience with troubleshooting hardware issues on desktops/laptop computing devices and mobile devices like phones and tablets. * Experience supporting and troubleshooting cloud services like Microsoft Office 365 and Google Workspaces. * Experience working in a higher education environment. * Experience using ticketing systems like ServiceNow. * Ability to work on multiple projects with varying, strict deadlines. Computer Support Specialist Shift: * 9:30 AM to 4 PM