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Lifesaving Manager

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Lifesaving Manager

Salary

$54,601.07 - $62,791.15 Annually

Location

Norfolk, VA

Job Type

Permanent Full-time

Job Number

13381

Department

General Services

Division

Animal Care Center

Opening Date

09/11/2025

Closing Date

9/25/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

The City of Norfolk’s Department of General Services Animal Care Center is seeking a Full-Time Lifesaving Manager. Norfolk Animal Care Center (NACC) is the city’s animal sheltering facility. The shelter is open-admission, providing a safe haven for animals from the City of Norfolk.

The Lifesaving Manager embodies progressive, adoption philosophies, professionalism, and positive energy. This position focuses on positive outcomes, managed intake, and uplifting community-shelter connections. The Lifesaving Manager is responsible for supervising day-to-day operations of all administrative intake and outcome duties, supporting local and regional rescue and transfer partnership relationships, and assisting with offsite outreach as directed by the Community Engagement Coordinator. The position also supports adopters with obstacles following placement in an effort to keep the animals in the home by referring to appropriate resources.

Essential Functions

+ Create effective, innovative programs and promotions to expand lifesaving effort of the shelter.

+ Maximize the number of positive outcomes for all eligible animals via assertive use of best practices and methods in shelter animal placements.

+ Provide high quality customer service to guests who visit or call.

+ Resolve problems and addresses any customer dissatisfaction regarding intakes and outcomes.

+ Interface with and support members of the public regarding acclimating shelter animals into new homes.

+ Maintain knowledge of companion animal behavior and health, common issues, and ways to address them to support the human-animal connection.

+ Partner with Animal Care Managers to review personality profiles, in-house behavior notes, and medical conditions to determine appropriate placement options.

+ Establish formal documented procedures for all aspects of lifesaving and managed intake.

+ Supervise volunteer adoption follow-up with each adopter one week after adoption, one month after adoption and three months after adoption. (Subject to change.)

+ Enter accurate information into database in a timely manner as regards intakes and outcomes.

+ Develop and direct training for staff and volunteers helping with intakes and outcomes.

+ Review, develop, and update materials and procedures utilized in the adoption counseling process including those to help develop a better understanding of animal behavior, enhance the human-animal bond and increase shelter animal adoptions.

+ Review, develop, and update materials and procedures utilized in the managed intake process with the intent of supporting pet owners in crisis, keeping families together, and rehoming animals outside of the shelter.

Education/Experience

Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent.

Required:

+ Five years of relevant animal care or community outreach experience.

Additional Information & Requirements

+ Certified in animal euthanasia by lethal injection preferred.

Work Schedule:

+ Tuesday – Saturday 8:00 am – 4:30 pm with occasional evening work

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."

03

Please select the highest level of education you have completed.

+ High School/GED

+ Some college

+ Associates, Technical or Vocational

+ Bachelor’s Degree or higher

04

How many years of relevant animal care or community outreach experience do you have?

+ Less than 5 years

+ 5-6 years

+ 6-7 years

+ 7 years or more

05

How many years of experience do you have working in a managerial position?

+ I do not have any experience

+ Less than 1 year

+ 1 to 2 years

+ 2 to 4 years

+ More than 4 years

06

Please describe your experience providing support or care for animals in a professional setting.

+ Animal Shelter/Humane Society

+ Veterinary Clinic

+ Zoological Park

+ None of the Above

07

This position requires you to achieve certification in animal euthanasia by lethal injection. Are you currently certified or willing to become certified.

+ I am currently certified

+ I am willing to get certified

+ No, I do not wish to be certified in euthanasia

08

This position is designated as Essential and is required to report to work during City closures due to inclement weather and other emergencies. Are you able and willing to meet this requirement?

+ Yes

+ No

09

Do you have a valid driver's license?

+ Yes

+ No

10

Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?

+ Yes

+ No

11

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

12

Are you a current or previous City of Norfolk employee?

+ Yes - I am a current City of Norfolk Employee

+ Yes - I am a previous City of Norfolk Employee

+ No - I am not a previous or current City of Norfolk employee

13

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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