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Job Description

Responsibilities:

• Lead the design, configuration, and optimization of Microsoft Dynamics 365 CRM solutions.

• Collaborate with stakeholders to identify business and technical requirements, document them clearly, and define acceptance criteria.

• Write detailed business and technical specifications that guide development and testing efforts.

• Configure CRM entities, workflows, business rules, forms, dashboards, and security roles.

• Serve as the primary liaison between business stakeholders and technical teams for CRM-related initiatives.

• Use SQL and Power BI to perform advanced data analysis and reporting.

• Work closely with Business Solution Managers, developers, and other stakeholders to ensure shared understanding and successful delivery.

• Support cross-functional teams in designing, testing, and deploying technical solutions.

• Create and maintain comprehensive documentation, including functional requirements, use cases, and process flows.

• Facilitate workshops and meetings to gather requirements and provide project updates.

• Support training and user adoption efforts for new systems and solutions.

• Identify and document risks and issues and collaborate with the project team to mitigate them.

• Mentor junior analysts and contribute to team knowledge sharing.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Requirements:

• Bachelor’s degree in Computer Science, Information Systems, or a related technical field.

• 5+ years of experience as a Business Analyst or Business Systems Analyst, with at least 3 years focused on Microsoft Dynamics 365 CRM.

• Proven experience configuring and administering Dynamics 365 CRM (Sales, Customer Service, or Marketing modules).

• Strong SQL skills, including writing complex queries and optimizing performance.

• Excellent communication skills, with the ability to translate complex technical concepts into clear, actionable business language.

• Strong analytical and problem-solving skills, with the ability to use data to guide decisions and shape solutions.

• Demonstrated experience writing detailed technical documentation and acceptance criteria.

• Experience working in an Agile development environment.

• Familiarity with tools such as JIRA, Confluence, or SNOW.

• Hospitality industry experience is a plus. • Hospitality industry experience is a plus.