"Alerted.org

Job Description

• Lead workshops and facilitate requirements gathering sessions

• Translate business needs into clear, actionable user stories and acceptance criteria

• Collaborate closely with developers to ensure accurate implementation of requirements

• Maintain strong communication between stakeholders and technical teams

• Operate independently within a small team, driving outcomes with minimal oversight

• Ensure alignment between platform capabilities and business needs

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Strong background in requirements gathering, user story creation, and stakeholder engagement

• Familiarity with ServiceNow, especially the Customer Service Management (CSM) suite

• Hands-on experience with Public Sector Digital Services (PSDS) or strong CSM experience

• Understanding of Agile methodologies and tools

• Ability to work independently and manage tasks without direct supervision

• Exposure to NowAssist, Virtual Agent, and Workspaces within ServiceNow