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Job Description

• Serve as the primary point of contact for assigned client accounts, ensuring excellent communication, relationship management, and ongoing

satisfaction.

• Proactively cultivate client relationships to identify new opportunities, expand account scope, and drive long-term growth.

• Manage the end-to-end product development process—from concept through delivery—with a strategic focus on cost, quality, timing, and

customer alignment.

• Establish and manage product development timelines, including critical paths and milestone schedules to ensure on-time delivery.

• Review and provide actionable feedback on 3D models, prototypes, off-tool samples, and production samples to ensure alignment with brand

standards and design intent.

• Collaborate with design, engineering, and factory teams to propose cost-saving opportunities, quality improvements, and schedule

optimizations.

• Evaluate and address product feasibility, manufacturability, and engineering constraints throughout the development lifecycle.

• Deliver design and engineering solutions that balance technical, business, and aesthetic objectives.

• Ensure products meet all client and brand guidelines, and track all stages of approvals from design through final production.

• Maintain daily communication with customers, providing timely updates, resolving development queries, and reinforcing confidence in project

execution.

• Lead and manage communications with overseas teams, factories, and vendors to ensure consistent alignment and execution across regions.

• Organize and participate in recurring conference calls with overseas teams and vendors to drive progress and resolve issues.

• Liaise with domestic and international teams to track and manage development, pre-production, and shipment samples.

• Oversee domestic China CCC testing and factory compliance to ensure all regulatory requirements are met.

• Coordinate with testing labs on document submissions, TRF requests, report tracking, and routine renewals of expired reports.

• Lead and contribute to internal product design reviews, brainstorming sessions, and ideation for new concepts.

• Recommend enhancements or innovations to existing product lines to meet client needs and market trends.

• Use project tracking tools to manage multiple concurrent projects and report status to internal stakeholders regularly.

• Complete routine administrative tasks and documentation as required.

• Travel domestically and internationally (including Asia) as needed to support development, vendor coordination, and client engagement.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• BA/BS from an accredited University

• Demonstrated ability to manage multiple projects and timelines

• Industry related experience (i.e. consumer products, toys, collectibles, etc.)

• Proficient in Photoshop and Illustrator (Adobe Creative Suite)

• Demonstrated ability to provide exceptional customer service