• 3rd Shift NOC Engineer

    Insight Global (Charlotte, NC)


    Job Description

    An employer is looking for a NOC Engineer 1 to work in Charlotte, NC, covering a 4pm-12:30am EST on a rotating 5 day schedule. This person will be providing tier II support to proactively monitor and maintain customers' networks. Customers include carriers, schools, hospitals, government, and enterprise companies. This person will be committed to monitoring the customers' networks for alarms and contacting customers directly to work through the network issues. Manual configurations of network routers and switches, some troubleshooting of VoIP issues, along with in depth troubleshooting of overall layer 2 network issues will fall under this person's responsibilities. It is essential that this person be an excellent communicator and flexible to work on call hours as required per the rotation. Lastly, a CCNA will be strongly preferred for this role.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    Experience tier II network support and troubleshooting

     

    Manual configurations of Cisco and/or Ciena routing and switching

     

    Manual configurations of Spanning Tree Protocol

     

    Configurations of vLANs

     

    Understanding of Telnet protocol basics

     

    Knowledge of IP stacking

     

    Some VoIP knowledge and hands on troubleshooting experience

     

    Telecom or Service Provider background

     

    Microsoft suite proficiency

     

    Ability to speak of network technologies in vendor neutral terms CCNA, strongly preferred

    CCNP

    Military background