• ServiceMax Project Manager

    Insight Global (Hercules, CA)


    Job Description

    One of our life science and clinical diagnostics clients is seeking a ServiceMax Project Manager to join their team. This person will be overseeing and managing the ServiceMax upgrade and functional expansion. This includes adding ServiceBoard and DataGuide and overseeing the design and implementation of the core ServiceMax functionality for Work Orders, Preventative Maintenance, Entitlements and SLAs, Service Maintenance Contracts, Parts Orders and Inventory, Installed Products, etc. We are looking for someone with strong attention to detail, great written and oral communication, and project management skills.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    • 8+ years managing projects, 3-4+ years working with ServiceMax for varying industries across all core functions of the Service Processes

    • Functional knowledge of core ServiceMax functionality for Work Orders, Preventive Maintenance, Entitlements and SLAs, Service Maintenance Contracts, Parts Orders and Inventory, Installed Products, etc

    • Project Managing setup for ServiceBoard (Engineer Dispatch and Scheduling), DataGuide (Field Engineer Automated Checklists) and ServiceMax Go! Mobile preferred

    • Learning new ServiceMax AI capabilities

    • Familiar with Salesforce ServiceCloud and Knowledge

    • Service related analytics

    • Good communication written and oral with business functional leads, managers, and IT leads

    • Attention to detail

    • Project management skills (scope, resources, time, risks, RACI, etc)

    • Scrum / Agile methodology