• Infrastructure Operation & Support Engineer - Intl…

    Insight Global (Alpharetta, GA)


    Job Description

    • Provide IT infrastructure support for lottery systems and ensure continuous operation for lottery companies

    • Monitor, Troubleshoot & Solve: Monitor infrastructure components and events to proactively detect and address issues, troubleshoot and resolve service outages,

    • Incident Management: Handle, register, track, and resolve service requests and incidents

    • Customer Service Requests: Perform recurring daily operational tasks and fulfill customer service requests

    • Internal & External Communication: Maintain ongoing communication with resolver units and external partners, as well as communication with internal customers and team members.

    • Participate: in incident and outage calls

    • Reporting & Documentation: Prepare and deliver effective documentation and reports as required

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

    Technical:

    • Higher education in IT, Telecommunications, or a related field

    • Minimum 5 years of relevant professional experience (mandatory)

    • Strong proficiencies with this tech stack:

     

    o Linux systems

     

    o basic knowledge of Windows Server and Microsoft SQL Server

     

    o application containerization (ideally RedHat OpenShift)

    o high availability solutions, IP networking, VMware vSphere, storage and backup systems, and server hardware

    • Familiarity with ITIL principles

    • Willingness to provide standby support and work outside standard business hours

    • Willingness to travel occasionally (1–2 times per year)

    • Detail-oriented, reliable, and able to take ownership of tasks

    • Able to perform well under pressure and contribute effectively in a team environment

    Non-Technical:

    • Willingness to provide standby support and work outside standard business hours incase of system emergencies

    • Willingness to travel occasionally (1–2 times per year)

    • Detail-oriented, reliable, and able to take ownership of tasks

    • Able to perform well under pressure and contribute effectively in a team environment • Oracle Database Servers