• Remote- IT Business Analyst

    Insight Global (Fort Worth, TX)


    Job Description

    As a business analyst you will support and act as an account liaison for all of the automotive, aerospace, and industrial customers to help deliver technical solutions. The ideal candidate will need level 2 IT Helpdesk experience and some knowledge of transportation management. You will focus on reviewing IT Incident tickets and general service requests in a ticket queue to ensure basic information has been supplied to aid in root causing. Additionally you will track the resolution with the assigned IT technical team and make sure ticket root cause is coded properly for reporting. You will also assist with creating some change management tickets in that same ticket queue as well as report out on trends for ticket activity. This role will sit 100% remote.

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

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    Skills and Requirements

    2 recent years working as a Business Analyst

    2 past years working within Helpdesk/ IT Support

     

    Extensive experience with Excel for documenting projects/ requirements

     

    Experience working with ticketing systems- ServiceNow preferred

     

    Experience with Transportation management / Logistics knowledge is required

     

    Detail oriented and self-driven/ proficient to work independently Extensive Excel and PowerPoint experience is preferred

     

    IT Help Desk Certification is a plus

     

    Experience with servers (SQL, DB)

     

    Agile process methodology experience is a plus