• Account Verification Coordinator I

    ArcBest (Fort Smith, AR)


    Job Description

    The Account Verification Coordinator is responsible for assigning correct account numbers for ABF Freight customers based on the suggested computer match, verifying correct routing and zip code applications, and for assigning applicable freight bill accessorial codes.

    Responsibilities

    * Research and verify the correct accessorial bill code and apply accordingly.

    * Verify freight bill origin and destination routings.

    * Research and verify customer information, including name, address, city, state and zip codes.

    * Know and apply various Account Verification rules and customer exceptions listed in the departmental guide.

    * Other duties and projects, as assigned.

    * Work in a team setting to accomplish departmental job requirements and goals.

    * Assist the auditor and manager with responses to inquiries from various departments and external customers.

    * Research and confirm the AV Bill Code Maintenance system, when time permits.

    * Research and issue corrections to system customer information, adding/deleting alternate/master names, spelling errors, address errors, and division/sub errors, when time permits.

    * Research zero coded customers to add new accounts, and locations in system history, when time permits.

    Requirements

    Education:

    * Bachelor's Degree, preferred

    Experience:

    * less than 1 year of experience in ABF Coding processes, preferred

    Computer Skills:

    * Proficient in Microsoft Office Suite, preferred

    Additional Requirements:

    * Knowledge of various department functions, and systems, preferred

    * Coding and supporting systems, preferred

    Competencies:

    * Accountability

    * Accuracy and Attention to Detail

    * Spreadsheet Software

    * Effective Communications

    * Written Communications

    * Maintaining Mindfulness

    * Producing Results

     

    Other Details

    Work Hours:

    * Generally, 5:00 pm - 2:00 am with occasional irregular hours depending on workload.

    Compensation:

    * This is a hourly position paid biweekly.

    About Us

    ArcBest® is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack®. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.

     

    An Equal Opportunity Employer M/F/Vet/Disability