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Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

The Registrar position exists to provide couples in marital crisis with a loving and compassionate point of contact as they begin the process of healing through Focus on the Family’s Hope Restored Intensives. This position requires a passion for the restoration of marriages facing significant difficulties. Registrars provide individuals with detailed information regarding marriage intensives, empathy for their circumstances, and guidance through the registration process. This position requires discernment and the ability to effectively communicate in matters of sensitivity.

Essential Duties/Responsibilities:

Provides the front-line voice to people inquiring about Hope Restored Intensives

Answers inquiry phone calls about the Intensive Marriage Counseling experience and Weekend Getaways

Responds to email and social media inquiries regarding the Intensives and Weekend Getaways

Makes outbound calls to interested individuals and clients in the registration process

Sets up and maintains account information

Conducts sensitive interviews as part of the intensive registration process

Enters detailed documentation for each inquiry, communication, and registration in the CRM database

Receives and processes deposit payments for clients as they register for programs

Creates reservations in the hotel management system for each intensive location

Creates client files

Provides clients with necessary paperwork and intensive information

Ensures all procedures and standards set by management are followed

Embodies empowerment, self-confidence, flexibility, faithfulness, intentionality, and a positive, “can-do” attitude in all work tasks as assigned

Builds and establishes professional relationships with interested individuals to help promote and identify the appropriate program to meet client needs

Other Duties/Responsibilities:

Required to work from home on snow delays, early closures, or full closure days

Performs other duties as assigned

Managerial Breadth/Scope of Job:

None

Working Environment/Physical Requirements:

+ Office/Production environment performed at individual workstations or workstations at home

+ Repetitive motion

+ Ability to perform keying functions for 70% of the time or more

+ Ability to type proficiently minimum 45 words per minute

+ Ability to view dual computer monitor screens for entirety of assigned shift

+ Ability to speak, hear and see clearly

+ Frequently exposed to crisis and sensitive situations

+ Ability to sit at computer monitor for extended periods

+ Occasional holiday and weekend work is required

JOBQUALIFICATIONS/REQUIREMENTS:

Character/Spiritual:

Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct (http://media.focusonthefamily.com/fotf/pdf/about-us/human-resources/moral-policy.pdf) and Statement of Faith (http://www.focusonthefamily.com/about/foundational-values#values) ; upholds Focus on the Family's ministry in prayer

Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

Engages in Christian ministry

Demonstrates behaviors aligned with FOF core values (http://www.focusonthefamily.com/about/foundational-values#values)

Personal Characteristics:

Respectful of confidential information

Dependable

Self-Starter

Knowledge/Experience:

+ Associate’s degree or two years of college preferred

+ 2-4 years of Customer Service or related experience preferred

+ Knowledgeable in Social Media venues

Skills, Abilities and Special Talents/Gifts:

+ Ability to communicate effectively and tactfully at all levels

+ Sensitivity in handling confidential information

+ Ability to calmly respond to urgent and emotionally intense calls

+ Pleasant phone voice

+ Proficient in the use of computer Microsoft Office 365

+ Ability to maintain composure in often-stressful environment due to call volume/nature of calls

+ Organizational skills; Detail oriented

+ Ability to discern when prayer is needed and to pray when asked according to guidelines

Pay Range: $22.00 to $25.25/hr.

Application Materials Required: Cover Letter, Resume/CV

*Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application Materials Instructions : Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.

Focus on the Family puts a high value on our team members and offers a unique benefit package.

Employees scheduled for 20 hours or more per week are eligible for:

+ Norton LifeLock ID Theft Coverage

+ Legal Shield/ID Shield Coverage

+ AFLAC

+ 403B Retirement Plan

+ Vacation Time & Vacation Payout

+ Sick Time

+ Holidays

+ Service Awards

+ Community Service Days

+ Bookstore Discount

+ Fitness Center

Employees scheduled for 30 hours or more per week are eligible for all the above and:

+ Medical Plan

+ Dental Plan

+ Vision Plan

+ Life Insurance

+ Disability Insurance

+ Flexible Spending Accounts

+ EAP (Employee Assistance Program)

+ Tuition Reimbursement

+ Warehouse Membership Reimbursement

Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

*Temporary employees are not eligible for benefits, except for:

+ Sick Time

+ Bookstore Discount

+ Fitness Center

Tentative Search Timeline:

+ Priority will be given to applications submitted by September 28, 2025. However, this posting will remain open until filled.

+ The potential employee start date is October 13, 2025.

Posting date: September 12, 2025

Unposting date: Ongoing until filled

Posting contact email: [email protected]

Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.

Job Details

Pay Type Hourly