• Access Supervisor - Primary Care

    University of Virginia (Charlottesville, VA)


    This patient focused supervisory role is accountable for the day to day operations included in the Access initiative. This dynamic individual will be responsible for team building issue resolution quality assurance training and ensuring exceptional customer service both within and outside the Health System related to the Access experience. Reviews and takes ownership of any escalated or complex issues.

     

    + Provides day-to-day supervision of Access staff to promote an optimal patient experience customer service and availability of medical services.

    + Investigates documents and resolves or refers problems and conflicts using the appropriate help chain.

    + Advocates for patients and families while coordinating multi-visit scheduling appointments.

    + Provides exceptional customer service while assisting customers in obtaining access to Medical Services at UVA Health System.

    + Performs technical/clinical responsibilities in assigned work area and assumes responsibility for professional development of self and staff.

    + Maintains a positive and professional work environment conducive to professional development.

    + In addition to the above job responsibilities, other duties may be assigned.

    MINIMUM REQUIREMENTS

    Education: High School Graduate or Equivalent required.Associate’s Degree Preferred.

     

    Experience: 3 years relevant experience

     

    Licensure: None required.

    PHYSICAL DEMANDS

    Job requires sitting for prolonged periods; Repetitive motion: computer keyboard activity. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull < 20lbs.

     

    Position Compensation Range: $48,462.00 - $96,925.00 Annual

     

    Benefits

     

    + Comprehensive Benefits Package: Medical, Dental, and Vision Insurance

    + Paid Time Off, Long-term and Short-term Disability, Retirement Savings

    + Health Saving Plans, and Flexible Spending Accounts

    + Certification and education support

    + Generous Paid Time Off

     

    UVA Health (https://jobs.virginia.edu/why-uva-health) is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide (https://health.usnews.com/best-hospitals/area/va/university-of-virginia-medical-center-6344000) rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s (https://jobs.virginia.edu/uva-childrens) is named by 2023-2024 U.S. News & World Report (https://health.usnews.com/best-hospitals/area/va/university-of-virginia-childrens-hospital-PA6344000) as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.