• Access Associate - Oncology Contact Center

    University of Virginia (Charlottesville, VA)


    This patient focused role is responsible and accountable for various aspects of the patient access experience including but not limited to answering patient and referring provider calls; appointment scheduling; and visit registration. Team members will address the various needs of the patient and family either in person or on the phone. Provide patients with tools in both paper and electronic format, which are needed by the clinical and revenue cycle teams to ensure their experience at UVA is optimal. Engages the patient/family in keeping them updated on various aspects of their visit.

    Job Description Summary

    This patient focused role is responsible and accountable for various aspects of the patient access experience including but not limited to answering patient and referring provider calls; appointment scheduling; and visit registration. Team members will address the various needs of the patient and family either in person or on the phone. Provide patients with tools in both paper and electronic format, which are needed by the clinical and revenue cycle teams to ensure their experience at UVA is optimal. Engages the patient/family in keeping them updated on various aspects of their visit.

     

    This role fully supports the Contact Center during the entire shift.

     

    • Manages large volumes of inbound and outbound calls in a timely manner: always identifying self and clinic

    • Provides assistance to patient and others contacting the clinic by telephone; may provide direct assistance, or take messages and direct calls to the appropriate party

    • Updates any changes of patient’s information in EHR

    • Follow communication “scripts” when handling different scenarios

    • Navigate through patients’ chart in the EHR to locate appropriate information

    • Simple scheduling

    • Adheres to the service line Contact Center metric standards

    MINIMUM REQUIREMENTS

    Education: High School Graduate or Equivalent. Customer service experience preferred.

     

    Experience: Preferred not required.

     

    Licensure: None required.

    PHYSICAL DEMANDS

    Job requires sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs.

     

    Position Compensation Range: $13.38 - $26.76 Hourly

    Benefits

    + Comprehensive Benefits Package: Medical, Dental, and Vision Insurance

    + Paid Time Off, Long-term and Short-term Disability, Retirement Savings

    + Health Saving Plans, and Flexible Spending Accounts

    + Certification and education support

    + Generous Paid Time Off

     

    UVA Health (https://jobs.virginia.edu/why-uva-health) is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide (https://health.usnews.com/best-hospitals/area/va/university-of-virginia-medical-center-6344000) rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s (https://jobs.virginia.edu/uva-childrens) is named by 2023-2024 U.S. News & World Report (https://health.usnews.com/best-hospitals/area/va/university-of-virginia-childrens-hospital-PA6344000) as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.