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Employment Type:

Full time

Shift:

Evening Shift

Description:

Supervisor Patient Access – St. Peter's Hospital - FT Evening Shift

**St. Peters Health Partners** – is a member of Trinity Health. Trinity Health employs more than 120,000 colleagues at dozens of hospitals and hundreds of health centers in 21 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Purpose Frontline, department-based role that supervises daily functions of assigned area(s). Provides clear direction & manages / advances people, processes, structures & / or programs that support direct / indirect care. Demonstrates behaviors in alignment with culture & creates / supports comprehensive strategies & measures progress to achieve desired outcomes.

Essential Functions

**Our Trinity Health Culture:** Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. **Work Focus** : Responsible for the daily operations & the oversight of staff. Supervisors work in collaboration with department managers to manage staff & department effectively. Participates in & contributes to the performance management/review process. Implements departmental plans & priorities identified by accountable leaders. May participate & recommend in the hiring & selection process. Responds promptly & directly to meet or exceed customers’ needs.

**Process Focus:** Follows standards of performance & work processes in designated areas. Coordinates staff scheduling & assignment. Reviews & approves administrative functions (time, payroll, expense).Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards.

**Communication:** Employs effective & respectful written, verbal & nonverbal communications; Develops an environment of mutual confidence & trust through collaborative relationships; Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives; Proactively recognizes, addresses & / or escalates organizational, operational, or team conflicts.

**Environment:** Performs work in an environmentally safe, professional & healthy manner; Self-monitors & initiates corrections and/or seeks guidance when needed. Demonstrates flexibility & self-direction by responding as a team player. Helps to create a positive work environment that promotes productivity. Accountable for continuous self-development & supporting the growth of others.

**Maintains a Working Knowledge** of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Functional Role

**Supervisor, Pre-service** Ensures adequate controls are maintained over cash collections & that payments are properly handled by hospital policy & are accurately recorded & promptly forwarded to the Cashiers Office Coordinates investigation & appropriate resolution of problems from patient/family or staff complaints. Resolves patient questions regarding payment requirements/charges referred by scheduling & verification team colleagues.

Supervisor, Patient Access

Maintains & demonstrates knowledge to successfully supervise each functional area of the hospital including, but not limited to all outpatient registration points, emergency room registration, admissions, bed assignment & financial counseling. Regularly monitors the patient tracking system, registration reports & financial clearance activities to ensure patients are registered within key performance standards. Monitors all financial clearance activity ensuring all accounts are verified at time of service & meet medical necessity requirements. Coordinates investigation & appropriate resolution of problems from patient/family or staff complaints. Resolves patient questions regarding payment requirements/charges referred by the registrars. Provides operational guidance & support to assigned team, disseminates policy/procedure updates, supports coverage of other departmental divisions as required.

Minimum Qualifications

High school diploma or equivalent. Two (2) to three (3) years experience working in a Pre-service or Patient Access operations with supervisory or lead responsibilities. Obtain National certification in HFMA CRCR, NAHAM CHAA & / or NAHAM CHAM required within one (1) year of hire.

**Additional Qualifications (Preferred** )

Associate degree Patient accounting experience

Pay range: $24.60-$36.90

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran