"Alerted.org

Security Operations Analyst (95)

Charlotte, NC, United States of America

$21.00 -$21.00

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Overview

Join one of the fastest-growing and largest privately held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce.

We reinvest in our employees by offering a benefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support.

Recent national awards received by Sunstates include Outstanding Contract Security Company in 2022 & 2023 and INC’s America’s Fastest Growing Private Companies list.

Sunstates Security’s mission and vision statement are at the heart of everything we do, focusing all efforts on honor, integrity, and trust. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.

Job Skills / Requirements

Hiring Immediately

Sunstates Security is hiring for a Security Operation Center Analyst. This Security Operations Center (SOC) is operational 24/7/365 and is an integral part of the Physical Security Team. The SOC is responsible for access control monitoring, alarm response, video surveillance monitoring, event monitoring and incident management. This role will collaborate amongst teams within the Physical Security team and across various business lines to ensure a safe and secure environment. You will apply extensive knowledge of policies and procedures to provide excellent customer service to the organization.

Job Responsibilities

+ Responsible for access control monitoring, video surveillance monitoring, supporting the visitor management system and entering service request when necessary.

+ Ability to analyze large data sets and unstructured signals for the purpose of identifying threats, trends, and anomalies.

+ Conduct multi-step breach and investigative analysis to trace the dynamic activities associated with advanced threats.

+ Utilize specialized tools to search social media and the internet for potential threats against the company, associates, contractors and visitors.

+ Analyzes signals coming from various tools such as access control, threat and monitoring, video, and real time tracking of incidents that could impact the organization.

+ Demonstrated a strong knowledge of call center environment along with good communication skills.

+ Delivers continuous improvement year over year by providing accurate information, timely case entry, enhancing problem solving skills, and sound decision making.

+ Builds solid peer-to-peer relationships in a team environment to meet operational needs.

+ Communicates effectively and clearly on a daily, weekly, monthly basis with leadership to provide exceptional customer service regarding routine and escalated requests.

+ Ability to conduct in depth research on various entities as request by our business partners.

+ Responds promptly to requests and completes concise and timely reports.

+ Ability to handle both common and crisis situations calmly and efficiently.

+ Maintains confidentially with sensitive information.

+ Ability to work nights, weekends, and holidays.

+ Associate degree in business related discipline preferred.

+ 1+ years in physical security related fields.

+ Computer skills sufficient to operate on-line system and complex software often using multiple programs simultaneously.

+ Ability to enter data in multiple platforms and possesses intermediate to advanced word processing skills.

+ Advanced oral and written communication skills enough to provide information, deliver information to leadership, and answer inquiries.

+ Hands on experience in security systems, including access control, intrusion detection systems, video software, threat intelligence tools, filtering through alerts, and mass communication.

+ Computer skills sufficient to operate on-line system and complex software often using multiple programs simultaneously.

+ Ability to exercise judgment to research and solve operational problems where the answer is not apparent;

+ Knowledge of access control and video systems are required

+ Bi-Lingual is a preferred

+ $21.00/hr- Weekly Pay

Additional Information / Benefits

The Sunstates customizable benefits package includes the following minimum components:

+ Affordable Care Act compliant Medical Benefits Program

+ Dental Insurance Program

+ Free Life Insurance

+ Disability Insurance

+ Paid Time Off & Bereavement Leave

+ Paid Holidays

+ Direct Deposit or Pay Cards

+ Employee Incentives

+ Referral Bonuses

+ Employee of the Month Award

+ Education Reimbursement

+ Service Awards

+ Employee Involvement Initiatives

+ Management Mentoring and Support

+ Career Advancement

+ 401K program

Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Site Managers) are invited to join our security team. We are proud to be an Equal Opportunity Employer and supporter of our military veterans!

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, 401K/403b Plan, Educational Assistance

This job reports to the Manager

This is aFull-Timeposition

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