• Customer Service Representative (Inside Sales)…

    UPMC (Pittsburgh, PA)


    UPMC Individual Sales & Account Management is hiring temporary Sales Agents to assist with the growing membership during the Annual Open Enrollment period. The agents will support the department's sales processes by answering inquiries and assisting with enrollments from prospective UPMC members, and current UPMC members.

     

    These roles will work onsite in downtown Pittsburgh and are expected to last until January 2026. The temporary positions pay a rate of $18/hr.

    Responsibilities:

    + Support the department's sales process.

    + Present UPMC Health Plan products to prospective clients telephonically. Answer incoming inquiries from prospective members.

    + Document inquiries in accordance with sales department guidelines.

    + Conduct outbound service calls in accordance with departmental initiatives. Assist team in increasing overall market share for by region and county.

    + Proficiency in UPMC Health Plan's products, sales tools, guidelines, and processes.? Develop and maintain credibility in the marketplace. Gain and log competitive information in appropriate fashion and location.

    + Performs in accordance with system-wide competencies/behaviors.

    + Performs other duties as assigned.

    + High School Diploma or equivalent required

    + Must maintain PA Department of Insurance health and accident producer license

    + Must also complete annual Pennie certification requirements

    + Prior call center experience is a bonus but not required.

    + Proficient verbal, written communication, and computer skills required

    + Rapport and relationship building skills a must

    + Must be self-driven to achieve sales goals in a competitive market

    + Must possess the ability to learn and effectively use various software programsLicensure, Certifications, and Clearances:

    + Responsible for obtaining and maintaining PA Department of Insurance health and accident producer license (Training materials provided, 30 days upon start date to achieve passing score)

    + Must also complete annual Pennie certification requirementsUPMC is an Equal Opportunity Employer/Disability/Veteran