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Union County College is a public comprehensive community college providing quality, affordable, accessible educational programs that serve the greater Union County region. It is the oldest of New Jerseys 19 Associate Degree Colleges, serving both career-minded and transfer-oriented students since 1933. The College enrolls almost 30,000 credit, non-credit and continuing education students and is accredited by the Middle States Commission on Higher Education. Many programs lead to the Associate in Arts, Science and Applied Science degrees.

Campus: All

General Description:

The Student Services Generalist provides administrative and technical support to the Registrar’s Office to ensure efficient and accurate handling of student records. This position is responsible for assisting with the management of the transcript evaluation and chargeback process. The individual will also assist with course schedule updates and processing graduation. Additionally key functions will include, organizing documentation, scanning and linking documents into the student information system, and managing general office email correspondence. The role requires strong attention to detail, organizational skills, and the ability to maintain confidentiality.

Characteristics, Duties and Responsibilities:

• Assist with the evaluation and entry of transfer credits into student’s accounts.

• Assist with processing Chargebacks in collaboration with other departments and external institutions.

• Assist with course schedule updates and graduation processing.

• Assist with the organization and processing of student documentation to ensure timely and accurate records.

• Scan, link, and manage student records using Perceptive Content, Ellucian Colleague Student Information System, and AssureSign digital documentation software.

• Manage general office communications, including responding to inquiries via email and phone in a professional and timely manner.

• Maintain the confidentiality and security of student records in compliance with FERPA and college policies.

• Performs related duties as assigned by supervisor.

Education Requirements:

• Bachelor’s degree required.

Experience:

• Experience in a Registrar, Admissions, Student Services or Academic office environment.

• Familiarity with student information systems or document management platforms.

• Outstanding customer service and communication skills.

• Proficient in Microsoft Suite (Word, Excel, Outlook, PowerPoint).

Competencies and Skills Required:

• Experience in a Registrar, Admissions, Student Services or Academic office environment.

• Familiarity with student information systems or document management platforms.

• Outstanding customer service and communication skills.

• Proficient in Microsoft Suite (Word, Excel, Outlook, PowerPoint).

Physical Demands and Work Environment:

• This position’s duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.

• Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds.

• No or very limited exposure to physical risk.

• Some travel required.

Union County College does not discriminate on the basis of race, color, national origin, sex, marital status, religion, age, disability, handicap or other legally protected status in its provision of employment, education, and activities, or other services. Union County College is an EEO/AAP Employer/Protected Veteran/Disabled Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management’s right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons. Union County College offers a competitive compensation package and salaries that are commensurate with experience and qualifications. The following benefits are also provided: Medical benefits and pension plan offered through the State of NJ; Dental and vision benefits; Vacation days based on accrual system; Ten paid holidays and three floating holidays that are determined by the College; Tuition remission for employee, spouse, and eligible children for credit and non-credit courses; and Tuition reimbursement for approved degree programs at an accredited college or university.