• Service Advisor

    Hendrick Automotive Company (Merriam, KS)


    Hendrick Toyota Merriam

     

    Hendrick Toyota Merriam is seeking motivated Service Advisors to join our GROWING Service Team!

     

    Summary: As the first point of contact for our clients in the dealership service department, Service Advisors play an integral role in representing our commitment to EXCEPTIONAL customer service and automotive care. You will be responsible for advising customers on vehicle maintenance, recommending warranty protections and potential cost savings, scheduling service appointments, and providing accurate repair estimates for labor/parts.

    Benefits:

    + Rewarding performance based pay plans and bonuses

    + Service Advisor Onboarding Program

    + The Best Dealership Facilities in the Area

    + 401(k) with Company Match

    + Largest privately owned auto group in the country, GREAT career growth potential

    + Paid Medical - NO COST Employee Healthcare and Prescription Plan

    + Generous paid time off/vacation and sick days

    + Basic Life Insurance

    + NO COST Employee Assistance Program

    + Paid Factory Training

    + Comprehensive employee recognition/rewards programs

    + Hendrick Automotive Group is a back-to-back winner of Automotive News' Best Dealerships to Work For Award

    + Successful Team approach with Doing Business the Right Way Focus

    Service Advisor Job Qualifications:

    + Valid Driver's License.

    + College Degree preferred.

    + 3 years of direct customer-facing experience (automotive or similar fast-paced environment).

    + Able to work Full Time, 5-days per week, business hours Monday - Saturday.

    + Able to greet customers, establish rapport, collaborate with technicians and mechanics to ensure understanding of vehicle problems and timely repairs/maintenance.

    + Able to monitor service maintenance progress to keep customers informed of status, delays, or any additional repairs needed.

    + Able to maintain customer service ratings (CSI) at or above company and manufacturer standards.

    + Able to manage customer service complaints and resolve issues to ensure customer satisfaction.

    + Able to learn dealership software programs such as Reynolds & Reynolds.

    + Able to communicate effectively with customers and company personnel.

    + Able to follow Safeguards rules and regulations.

     

    This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. #CB

     

    Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf.