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Job Description

Job Summary

Makes outbound calls to members, completes assigned hand-dial lists, and provides proactive member support, information, and assistance. Adheres to member interaction departmental standards, call quality, and documentation requirements.

Job Duties

+ Schedules high-quality member appointments daily to meet departmental goals.

+ Completes assigned hand-dial lists and member research requirements with accuracy and efficiency.

+ Provides basic support and guidance to members with empathy and professionalism.

+ Participates in ongoing training sessions to enhance service quality and knowledge.

Job Qualifications

REQUIRED QUALIFICATIONS:

+ At least 1 year experience in a healthcare service environment, or equivalent combination of relevant education and experience.

+ High attention to detail and ability to follow member interaction scripting.

+ Flexible and adaptive to changing priorities and workflows.

+ Compassionate and service oriented.

+ Bilingual (English and at least one additional language, as required).

+ Strong verbal and written communication skills.

PREFERRED QUALIFICATIONS:

+ Healthcare administrative support experience in roles such as Medical Office Assistant, Patient Services Representative, Medical Receptionist, Front Desk Coordinator, or Scheduler.

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $21.16 - $30.39 / HOURLY

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.