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Req ID: 340847

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Software Development Senior Specialist to join our team in Charlotte, North Carolina (US-NC), United States (US).

Job Description:

Day to Day job Duties: (what this person will do on a daily/weekly basis)

+ Monitoring & Alerts - Review and respond to alerts from Azure Monitor, Log Analytics, and other monitoring tools, Investigate resource utilization (CPU, RAM, storage, network), Identify recurring incidents and suggest automation.

+ Incident & Request Handling - Work on tickets escalated from L1 / tech Support, Query timeouts / performance slowness, User access/permissions issues, Perform root cause analysis and create knowledge base articles for recurring issues, Escalate complex infra/app issues to L3 or vendor support if needed.

+ Patching - Schedule and monitor patch deployments for VMs/resources, Validate post-patch system health.

+ Database Monitoring & Health Checks - Monitor SQL server jobs, error logs, blocking sessions, deadlocks, Track database growth, free space, and index fragmentation, Review backup job success/failures.

+ Backup & Restore Support - Verify daily backups (full, differential, log), Perform restore requests for developers/test environments.

+ Maintenance Tasks - Run index and statistics updates (scheduled jobs), Apply minor patches/hotfixes under DBA guidance, Validate SQL Agent jobs are running successfully.

+ Request Fulfillment -Creating new databases (with standard templates), Providing database exports/imports, Running approved scripts.

Skills / Experience Expected

+ Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).

+ 5+ years of experience in Microsoft Azure Cloud IT support, preferably cloud or infrastructure.

+ 5+ years of experience working with SQL Server in support or operations.

+ 2+ years of experience with monitoring tools (Kibana/Grafana).

+ Good understanding of Azure Portal navigation and core services: Virtual Machines (VMs), Storage Accounts, Networking (VNet, NSG, VPN), Azure AD.

+ Familiarity with Identity & Access Management (IAM/RBAC).

+ Basic knowledge of Azure Monitor, Log Analytics, and Alerts.

+ Experience handling backups and restore operations in Azure.

+ Familiarity with resource provisioning and scaling.

+ Good knowledge of SQL Server Management Studio (SSMS) and SQL Server including monitor and troubleshoot SQL Agent jobs, check logs for failures, blocking, and deadlocks, run queries for health checks (sessions, backups, fragmentation), familiarity with backups & restores (full, differential, log).

+ Knowledge of Ticketing systems (ServiceNow, JIRA, Remedy, etc.).

+ Strong troubleshooting and analytical skills.

+ Good communication skills (able to explain technical issues clearly to non-technical users).

+ Ability to work on shift-based support (24x7 environments in many orgs).

Nice to Have; (But not a must)

Automation & Scripting - PowerShell or Azure CLI for automating routine tasks, writing simple T-SQL scripts to automate repetitive tasks.

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is **($50-$57/hour).** This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits