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Title: Program Manager

Clearance: Ability to obtain a Security Clearance

Citizenship Requirement: Yes, US Citizenship is required.

Req #: 3914

Salary: $100,000 to $120,000

Job summary:

We are seeking a dedicated individual to nurture relationships with both our valued customers and our dedicated employees while providing essential support for designated contracts. The ideal candidate will be responsible for ensuring the successful fulfillment of all contractual obligations, maintaining open lines of communication, and offering assistance to our team members as needed. If you are passionate about customer satisfaction, employee development, and contract management, we encourage you to apply for this rewarding position.

Essential Duties and Responsibilities:

+ Communication:

+ Be the single point of contact for all customer and employee issues and inquiries.

+ Regularly communicate with customers to understand their needs, concerns, and feedback regarding the contracted services.

+ Maintain open lines of communication with employees to address any issues they may encounter while fulfilling their duties.

+ Relationship Building:

+ Build strong relationships with customers by demonstrating reliability, responsiveness, and a commitment to delivering high-quality services.

+ Develop relationships to grow the business beyond initial contract scope.

+ Foster a positive work environment for employees by showing appreciation for their efforts, providing opportunities for growth, and addressing any concerns they may have promptly.

+ Business Development

+ Developing effective and specific account plans to ensure revenue target delivery and sustainable growth.

+ Developing relationships with new and existing customers and leverage to drive strategy through the organization.

+ Support proposal development actions using the Shipley business development methodology.

+ Contract Management:

+ Contract negotiations with our customers including bills rates and contract terms

+ Ensure that all contractual obligations and deliverables are clearly understood by both the company and the customer.

+ Monitor progress on designated contracts to ensure that contract terms, deadlines, bill rates, and deliverables are met.

+ Ensure positive Customer satisfaction

+ Problem Resolution:

+ Address any issues or conflicts that arise during the course of the contract promptly and effectively, keeping both customers and employees informed of the resolution process.

+ Provide necessary support and resources to employees to help them overcome challenges and meet their responsibilities effectively.

+ Employee Assistance:

+ Offer guidance, training, and support to employees as needed to ensure they have the necessary skills and knowledge to fulfill their roles effectively.

+ Be available to listen to employees' concerns and provide assistance or guidance to help them address any challenges they may face.

+ Maintain positive employee morale.

+ Ensure all employees thoroughly understand contract requirements and their responsibilities / obligations.

+ Employee Engagement:

+ Provide recruiting support during the initial candidate selection and hiring process.

+ Join Human Resources as part of the welcoming committee during the New Hire Orientation.

+ Feedback and Improvement:

+ Solicit feedback from both customers and employees regularly to identify areas for improvement in service delivery and employee support.

+ Documentation and Reporting:

+ Maintain thorough documentation of all interactions with customers and employees, including contracts, communications, and issue resolution processes.

+ Provide regular reports to management detailing the status of designated contracts, any issues encountered, and steps taken to address them.

+ Maintain Account profitability. Submit monthly Profit and Loss statements (P&L).

+ Review and validate contract billing.

+ Other duties as assigned.

Required Qualifications:

+ BS degree (or equivalent experience) in Business Management or related discipline

+ 5+ years' experience in contract/program management with direct employee responsibility

+ 2+ years' experience in Business Development/ Sales

+ Strong written and verbal communication skills

+ Ability to motivate employees

+ A sense of ownership and pride in your performance and its impact on the company’s success

+ Critical thinker and problem-solving skills

+ Team player

+ Good time-management skills

+ Great interpersonal and communication skills

+ Continuous Process Improvement / Lean Six Sigma (CPI/LSS) green belt certification

Preferred Qualifications:

+ 2+ years' experience in Business Development/ Sales

+ Strong knowledge of Human Resources law.

+ Experience in Program Management with Federal government contracts

+ Program Management Professional certification (PMP)

+ Understanding of Lean principles and continuous process improvement

+ Trained in Shipley business development methodology

+

Physical Demands:

+ Extended work hours

Work Environment:

+ Varies from onsite at corporate, remote locations, and onsite at client’s location.

Craig Technologies is an EEO Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other non-job-related protected status. All candidates selected will be subject to a security background investigation and must meet all eligibility requirements for access to classified information.