• IT Desktop Support

    Corning Incorporated (Corning, NY)


    This job posting is for a contingent resource on assignment with Corning Incorporated. This position could provide you with an opportunity to help Corning push the boundaries of technology while enjoying the benefits of working for Magnit. Magnit is a leading, global professional services and technology company and a certified “Great Place to Work” Magnit has been a leader in contingent workforce management since 1991 and work with leading Fortune 500 companies and other large organizations across the world.

     

    Job Title: **IT Desktop Support**

    Position Details:

    + **Work Location: Corning Valley - Corning, NY.**

    + **Work Schedule: M-F, 8 am - 5 pm, some flexibility may be required.**

    + **Interview Process: One Round: Onsite Interview.**

    + **12-months contract - Possibility of extension based on demand.**

    Required Education/Experience:

    + HS Diploma or GED Minimum Required - Associate's degree (preferred).

    + 1+ year Hardware Experience (beyond imaging/deployment).

    + 1+ year Customer Service / In-Person Support Experience.

    + Technical Focus.

    + Customer Engagement.

    Preferred Certifications:

    + CompTIA IT Fundamentals

    + CompTIA A+ CompTIA Cloud+ CompTIA Mobility+ CompTIA Network+ CompTIA ServerThe Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and remotely from a manufacturing facility in Corning, NY. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office Suites (365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.

    Daily tasks include (but are not limited to):

    + Active Directory Administration

    + Limited support for corporate mobile devices

    + Familiarity with cloud applications (OneDrive, Box, Office365, etc.)

    + Troubleshooting Cisco VPN connectivity

    + Familiarity supporting Citrix connectivity

    + Remediating Symantec Endpoint Protection

    + Dameware remote connection/utilization

    + Altiris Deployment server utilization

    + Asset management skills

    + Internet Explorer and various browser(s) support

    + Installation/configuration of various Adobe productso Installation/configuration of Check Point endpoint client software

    + Conference Room equipment

    + Printer/driver troubleshooting & installation

    + ServiceNow utilization

    + Cisco WebEx service support

    + Box user administration

    + Deployment/configuration of standard IP telephony

    + Hardware ordering/deployment

    + Documentation (records) management

    + Knowledge base utilization

    + Project interaction

    + Customer scheduling/follow-ups

    + End user equipment moves (disconnect/reconnect)

    + Multi-team interaction and/or technical roundtable participation

    + Standard device imaging via USB/PXE server(s)

    + Smart-Hands tasks/functions outside of standard operational work

    + Must be able to lift equipment up to 40 pounds, as required.

     

    Performance is measured on a variety of key performance indicators, priority matrix comprehension/adherence, SLA, and customer service. The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines. This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in-person. The Corporate Field Services technician will take ownership of follow up status and communicate progress regularly to both their customers and leadership (when requested). Excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes to meet the expectations of the position.

    Pay Transparency:

    + This is the pay range that Magnit reasonably expects to pay someone for this position is **$17.14/hour - $22.86/hour W-2.**

    + Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met).

    QUALIFICATION/ LICENSURE :

    + **Work Authorization :** Green Card, US Citizen, Other valid work visa

    + **Preferred years of experience :** 1+ Years

    + **Travel Required :** No travel required

    + **Shift timings:** Work Schedule: M-F, 8 am - 5 pm, some flexibility may be required

     

    Job LocationCorning, New York

     

    PayUSD 17.14 - USD 22.86 Per Hour

     

    Contract Duration12 month(s)

     

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    We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

     

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.