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Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new performance levels, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

**Overview:** The SAP Customer Success Manager (CSM) plays a pivotal role in ensuring customers realize maximum value from their SAP solutions by driving adoption, satisfaction, and long-term success. Acting as a trusted advisor, the CSM guides clients through their SAP journey—aligning products with strategic business goals, fostering strong relationships, and enabling measurable outcomes. This role is also responsible for customer retention, renewals, and growth through upselling and cross-selling, ultimately ensuring sustained value realization across SAP’s product portfolio.

Customer Engagement & Relationship Management

+ Build and sustain strong executive relationships with customer stakeholders (CIO, CHRO, CFO, Business Leaders, IT).

+ Serve as the primary point of contact and trusted advisor for assigned accounts post-implementation.

+ Aligning SAP solutions with customer business goals through success planning, roadmap discussions, and business reviews.

Retention & Renewal Management

+ Define tailored engagement strategies based on account health, risk, and growth potential.

+ Manage the renewal cycle with a focus on churn prevention and long-term retention.

+ Accurately forecast renewals, upsells, and cross-sells in coordination with Sales and Account Executives.

Value Realization & Adoption

+ Drive customer adoption by monitoring solution usage and identifying adoption gaps.

+ Deliver enablement, product demonstrations, and training sessions.

+ Help customers maximize ROI by aligning solution capabilities with business priorities.

Upsell & Cross-Sell Strategy

+ Identify and pursue opportunities for expansion within existing accounts.

+ Collaborate with Sales to set and achieve revenue growth targets.

+ Ensure expansion strategies align with customer objectives and business value.

Customer Advocacy & Satisfaction

+ Lead customer satisfaction and advocacy initiatives.

+ Collect, analyze, and act on customer feedback to improve solutions and services.

+ Promote success stories, customer references, and case studies.

Collaboration & Internal Coordination

+ Partner with cross-functional teams (Sales, Product, Marketing, Delivery, and Support) to deliver seamless customer experiences.

+ Represent the customer’s voice internally to influence product roadmaps and service improvements.

+ Participate in strategic planning and execution of customer success programs.

Tools & Platform Knowledge

+ SAP Portfolio Expertise: S/4HANA, SAP SuccessFactors, SAP Ariba, SAP Concur, SAP Business Technology Platform (BTP).

+ Customer Success & CRM Platforms: SAP Customer Data Cloud, Salesforce, Gainsight, Totango, or similar.

+ Analytics & Reporting Tools: SAP Analytics Cloud (SAC), Power BI, Tableau, Excel (advanced).

+ Collaboration & Productivity Tools: SAP Jam, Microsoft Teams, SharePoint, Jira, Confluence, Slack.

+ Project & Lifecycle Management: SAP Solution Manager, SAP Activate methodology, or similar project frameworks.

+ Adoption & Engagement Tools: WalkMe, Pendo, or other digital adoption platforms.

Required Skills & Qualifications

+ Bachelor’s degree in Business, Information Technology, or related field (MBA preferred).

+ 8+ years of experience in Customer Success, Account Management, or Consulting, ideally within SAP or enterprise SaaS.

+ Strong knowledge of SAP solutions such as S/4HANA, SuccessFactors, Ariba, Fieldglass and Business Technology Platform.

+ Proven track record in account management, renewals, and expansion strategies.

+ Exceptional communication, presentation, and executive stakeholder management skills.

+ Strong analytical and problem-solving abilities with data-driven decision-making.

+ Ability to work effectively in a global, matrixed, and cross-functional environment.

Please note: The client is in a controlled goods program environment and must comply with the International Traffic in Arms Regulations (ITAR), which mandates that all applicants be U.S. Persons.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the **Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters** . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link (https://mandatoryview.com/?LicenceId=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&ProductType=OnlineApplicant)

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email ([email protected]) .

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here _._