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Program Manager

Job Details

Job Location

Cooper Union - Rochester, NY

Secondary Job Location(s)

Cobblestone - Webster, NY; Foundation House - Rochester, NY

Position Type

Full Time

Salary Range

$63000.00 - $63000.00 Salary/year

Travel Percentage

Negligible

Job Posting Date(s)

Start Date

09/15/2025

End Date

10/17/2025

Description

Position Title: Program Manager– Rochester PSH

Department: Rochester Housing

Reports to: Rochester Housing Director

About Volunteers of America Upstate New York

Volunteers of America Upstate New York (VOAUPNY) is a human services organization dedicated to helping individuals and families in need rebuild their lives and reach their full potential. Through housing, shelter, reentry, and supportive service programs, VOAUPNY empowers the most vulnerable members of our community

Position Summary

TheProgram Managerprovides operational and clinical leadership for VOAUPNY’s Rochester Site Base Housing. This role is responsible for overseeing daily program operations, managing case managers and residential staff, and ensuring high-quality client services in a safe, trauma-informed environment. The Program Manager uses clinical knowledge to guide staff, support complex casework, and ensure effective delivery service for individuals facing housing instability, mental health challenges, substance use, and other barriers.

This position requires flexibility to work primarily in the afternoon and evenings, with weekend availability required. It reports directly to the Rochester Site Base Housing Director.

Key Responsibilities

+ Manage the daily operations of Rochester Site Base Housing, ensuring safety, cleanliness, and compliance with agency and regulatory standards.

+ Directly supervise, schedule, and support case managers, residential aides, and other program staff.

+ Provide clinical oversight to case managers, including guidance in assessment, case planning, documentation, crisis intervention, and referrals.

+ Support staff in addressing guest needs related to mental health, substance use, trauma, and co-occurring conditions.

+ Monitor data collection, case documentation, and reporting to ensure compliance with funder and agency requirements.

+ Ensure program practices reflect Housing First, harm reduction, motivational interviewing, and trauma-informed care.

+ Collaborate with community partners, law enforcement, healthcare providers, and other stakeholders to enhance services.

+ Assist with program budget management and resource allocation.

+ Participate in on-call rotation to provide after-hours support.

Qualifications

+ Bachelor’s degree in human services, Social Work, Psychology, or related field required; master’s degree in social work, Counseling, or a related clinical discipline strongly preferred.

+ Minimum of 3 years of experience in shelter, housing, or human services, including at least 3 years of supervisory experience managing case managers and front-line staff.

+ Demonstrated clinical knowledge of homelessness, mental health, substance use, crisis intervention, and trauma-informed care.

+ Strong leadership, communication, and organizational skills.

+ Ability to coach, mentor, and support case managers in their professional development.

+ Proficiency in Microsoft Office and client data management systems.

+ Flexibility to work evenings, overnights, and weekends as needed.

+ Commitment to VOAUPNY’s mission and values.

Compensation & Benefits

+ Annual Salary:$63,000

+ Medical, dental, and vision insurance

+ Retirement plan

+ Paid time off and holidays

+ Training and professional development opportunities

Physical Demands & Working Conditions

+ Occasionally walking and standing in and around the office.

+ Must be able to lift up to 30 pounds without assistance.

+ Ability to sit, talk, and hear is required.

+ Specific vision requirements include close, distance, peripheral, color vision, and the ability to adjust focus.

+ Most essential duties are performed indoors in a standard office environment.

+ Some exposure to fluctuating temperatures, wind, and humidity may occur during travel between facilities.

Responsibility for Others

This position includesdirect supervision of case managers, residential aides, and other program staff, with both operational and clinical oversight.

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.

The Volunteers of America of Western New York is an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and reserve the right to perform substance abuse testing as needed.